Technical Consultant

Chicago, IL

The Professional Services department provides post sales delivery assistance to both internal people (employees) and external people (customers, Channel Partner, Strategic Partners). Professional Services includes Post-Sales Support, Product testing, Integration and Training.

Key responsibilities and duties 

  • Delivering billable professional services to ONESPAN’s new and existing customers
  • Perform remote and onsite services for installations of the ONESPAN Product suite
  • Provide customer assistance starting in the design, implementation and “go live” phase
  • Guiding our customers on using best practices in the field of security and authentication and e-Signatures
  • Being the first line of communication with the customer about the project
  • Communicating with the Engagement/Project Manager about project risks and opportunities
  • Developing complete solutions and improvement strategies
  • Analyzing problems and recommending solutions in the areas of software design, network infrastructure, information security and test strategies
  • Delivering hands-on technical training
  • Leading performance testing activities at the customer site

Key Tasks:  

  • Remote/ Onsite installations of ONESPAN Product suite towards our Customer base and Channel partners.
  • Remote/ Onsite Implementation assistance for ONESPAN Products and solution partners (e.g. Firewall, VPN, Web applications).
  • Maintain and extend ONESPAN Labs testing environment (demonstration and testing platform for internal and external customers as well as for Channel partners).
  • Create and maintain white papers and compatibility sheets for our products.
  • Create FAQ on partner product integrations.
  • Provide integration support to solution partners.
  • Follow-up on solution partner products and technologies (e.g. new releases product evolutions).


  • Studies (bachelor or master; degree in Computer Science or equivalent experience)
  • 3-5 years of relevant consulting experience
  • Experience in setting up/troubleshooting networking equipment, Microsoft Windows 2008 & 2012 Server
  • Familiarity with different operating systems and platforms
  • The ability to work in a fast paced, high productivity and rapidly changing environment
  • Basic to advanced knowledge of the computer security
  • Practical knowledge of Web architecture or  web-based applications
  • Practical knowledge of relational databases
  • Practical knowledge of C/C++/C#, JAVA, .NET, SAML, SOAP, XML
  • Practical knowledge of iOS/Android
  • Have strong TCP/IP, Firewall, VPN knowledge

Why OneSpan

OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced security and e-signature technologies, and have opportunities to grow. You’ll continue your hands-on education through formal training and informal programs.