Careers

Technical Consultant

Chicago, IL


The Professional Services department provides post sales delivery assistance to both internal people (employees) and external people (customers, Channel Partner, Strategic Partners). Professional Services includes Post-Sales Support, Product testing, Integration and Training.

Key responsibilities and duties 

  • Delivering billable professional services to ONESPAN’s new and existing customers
  • Perform remote and onsite services for installations of the ONESPAN Product suite
  • Provide customer assistance starting in the design, implementation and “go live” phase
  • Guiding our customers on using best practices in the field of security and authentication and e-Signatures
  • Being the first line of communication with the customer about the project
  • Communicating with the Engagement/Project Manager about project risks and opportunities
  • Developing complete solutions and improvement strategies
  • Analyzing problems and recommending solutions in the areas of software design, network infrastructure, information security and test strategies
  • Delivering hands-on technical training
  • Leading performance testing activities at the customer site

Key Tasks:  

  • Remote/ Onsite installations of ONESPAN Product suite towards our Customer base and Channel partners.
  • Remote/ Onsite Implementation assistance for ONESPAN Products and solution partners (e.g. Firewall, VPN, Web applications).
  • Maintain and extend ONESPAN Labs testing environment (demonstration and testing platform for internal and external customers as well as for Channel partners).
  • Create and maintain white papers and compatibility sheets for our products.
  • Create FAQ on partner product integrations.
  • Provide integration support to solution partners.
  • Follow-up on solution partner products and technologies (e.g. new releases product evolutions).

Qualifications 

  • Studies (bachelor or master; degree in Computer Science or equivalent experience)
  • 3-5 years of relevant consulting experience
  • Experience in setting up/troubleshooting networking equipment, Microsoft Windows 2008 & 2012 Server
  • Familiarity with different operating systems and platforms
  • The ability to work in a fast paced, high productivity and rapidly changing environment
  • Basic to advanced knowledge of the computer security
  • Practical knowledge of Web architecture or  web-based applications
  • Practical knowledge of relational databases
  • Practical knowledge of C/C++/C#, JAVA, .NET, SAML, SOAP, XML
  • Practical knowledge of iOS/Android
  • Have strong TCP/IP, Firewall, VPN knowledge

Why OneSpan

OneSpan offers the best of both worlds – a solid foundation that only an established global enterprise can provide, with the energy and creativity of an innovative start-up. In every role at OneSpan, you’ll contribute to the success of the most advanced security and e-signature technologies, and have opportunities to grow. You’ll continue your hands-on education through formal training and informal programs.