Enhanced Security
with bank-grade identity verification
Enriched Customer Experience
with assisted agreement review
Higher Completion Rates
with integrated esignature workflows
Document & Store
Ensuring the integrity of signers and agreement artifacts
Introducing the OneSpan Virtual Room
Bring the human element to high value and complex customer transactions
Virtual Room helps organizations guide customers through multi-step transactions and agreements, while verifying the identity of all parties, and collecting electronic signatures - all in a highly secure virtual space.
Customers get the peace of mind of engaging with a real person ensuring their confidence in the interaction.
Enterprise organizations get to securely help their customers through complex agreements building trust and loyalty with enhanced customer experiences and higher completion rates.
OneSpan Virtual Room
An all-in-one digital customer engagement solution that helps you guide customers through complex, multi-step financial agreement processes
Fast & Convenient
Built on OneSpan Sign with videoconferencing to eliminate the need for in-person meetings to review and sign documents.
Real-time Assistance
Provide your customers with a "white-glove" experience to address questions in real-time and ensure they get the help they need.
Fully Branded Experience
Fully white-label the e-sign process to keep the spotlight on your brand – from start to finish.
Secure Agreements
Data and documents are always secure – in transit and at rest. Digital signatures ensure document integrity.
Strong Electronic Evidence
Vendor-independent audit trail with the option to capture a video recording of the Virtual Room session.
All-in-One Solution
No need to patch multiple solutions together. The Virtual Room includes built-in videoconferencing, collaboration, e-signature, and recording capabilities.
Recreate the Power of a Face-to-Face Meeting
Sample Use Cases
- Account Opening and Maintenance
Advisors can help customers open new accounts and manage changes to existing accounts. - Wealth Management
Advisors can help customers select the right products and complete investment strategy agreements. - Insurance Policies and Claims
Agents and brokers can help customers apply for new insurance policies and submit claims. - Automobile Financing
Dealers can help consumers complete vehicle financing and leasing agreements. - Remote Online Notarization (RON)
Commissioned notaries can facilitate the notarization of mortgage closing and lending documents. Learn more about OneSpan Notary.
How It Works
Explore the easy 5-step virtual signing process
All-in-One Solution
A single vendor solution with no need to patch multiple solutions together
The Virtual Room delivers live electronic signature, videoconferencing, identity proofing, guided workflow, recording, and audit trail capabilities in a single solution. No additional software is required.
Once enabled, your users can log in, upload documents, and start sending invites to customers to join a virtual signing session.
Superior Customer Experience
A new digital channel to engage with customers and close deals – virtually
Complete legally binding agreements that would otherwise require in-person contact. Review documents with your customers and clarify agreement terms and conditions in real-time to reduce missing and incorrect information in account applications and forms (i.e., eliminate Not in Good Order documents).
Remote signing with the Virtual Room is fast, convenient, and avoids unnecessary back-and-forth phone and email conversations.
eBook
Bring a Human Connection to Remote Banking, Insurance, and Financial Services
Download this ebook to learn how the OneSpan Virtual Room solution can recreate the power of the face-to-face meeting in your to end-to-end digital processes.
Read MoreSecure Agreements
Automate your remote signing and agreement processes – securely
Bank-grade security
Protect your data and documents with a solution that is hosted on world-class cloud infrastructure and uses digital signature encryption in accordance with the ISO 32000 standard. Visit the OneSpan Trust Center for our latest security, compliance, and availability information.
Identity proofing
Reduce fraud by verifying customer identity through a range of authentication and identity verification methods.
Recording
Capture a full recording of the screen share and video feed to strengthen compliance.
Audit trails
Capture every action related to the virtual session in a vendor-independent audit trail to provide reliable proof in the event of an audit or legal case.
How to Get Started with OneSpan Virtual Room
Blogs
Podcast
