Securing the Complete Digital Customer Journey


2020 Canadian Financial Services Summit

March 24, 2020

Event Summary

This one-day Summit will gather Canadian Financial Services organizations, partners and subject matter experts with the objective of connecting people that are facing similar challenges within their institution and exchanging ideas and opportunities for involvement.

Event Summary


8:00 - 9:00 am Registration & Networking Breakfast
9:00 - 9:30 am Opening Keynote: Securing the Digital Customer Journey
9:30 - 10:10 am FINTRAC Regulatory Update and Q&A
10:10 - 10:25 am Morning Refreshment Break
10:25 - 11:15 am Digital Identity in Canada featuring Digital Identification and Authentication Council of Canada (DIACC)
11:15 - 11:30 am The Results Are In: ISMG Banking Survey and the State of Digital Account Opening
11:30 - 12:15 pm Customer Panel: Breaking Barriers in Digital Account Opening
12:15 - 12:30 pm Innovation Demo #1
12:30 - 1:30 pm Networking Lunch
1:30 - 2:15 pm Customer Success Story: Revolutionizing Digital Loan Applications Using Secure Mobile Apps
2:15 - 3:00 pm Customer Panel: Shared Services for Enterprise Deployments
3:00 - 3:15 pm Afternoon Refreshment Break
3:15 - 4:00 pm Attack the Hack: Addressing Fraud with Risk Analytics Countermeasures
4:00 - 4:15 pm Innovation Demo #2
4:15 - 4:30 pm Closing Remarks
4:30 - 5:30 pm Networking Cocktail Reception

Please fill out the form to confirm registration


Experience and learn about trends that are transforming digital banking. Our lineup of speakers will share empowering strategies for 2020 and beyond.

Event Speaker No Picture
Aun Amjad

VP Enterprise Systems
GoEasy Ltd.

Event Speaker Julie Conroy
Julie Conroy

Research Director
Aite Group

Event Speaker Gene DiMira
Gene DiMira

Director, Compliance
Manulife Financial

Event Speaker Franklin Garrigues
Franklin Garrigues

Vice President Digital Channels, Mobile for Everyone
TD Bank
DIACC Board Vice-Chair

Event Speaker Stacey Hopps
Stacey Hopps

Compliance Manager
Relationship Management and Guidance

Event Speaker No Picture
Angela Müller

Product Manager, IT Foundations Platform

Event Speaker Jorge Oliveira
Jorge Oliveira

Director IT Solutions Delivery
Business Development Bank of Canada

Event Speaker No Picture
Alain Pelletier

Director of Shared Services

Event Speaker No Picture
Milton Santiago

Managing Director

Event Speaker Sam Bakken
Sam Bakken

Sr. Product Marketing Manager


Event Speaker Tim Bedard
Tim Bedard

Director Product Marketing

Event Speaker Will LaSala
Will LaSala

Sr. Director Global Solutions

Event Speaker Michael Magrath
Michael Magrath

Director of Global Regulations and Standards


Event Speaker David Vergara
David Vergara

Director Product Marketing

Venue & Accommodations

The Omni King Edward Hotel
37 King St. E,
Toronto ON M5C 1E9
(416) 863-9700

A room block has been secured at the Omni King Edward Hotel for the evenings of March 23rd and 24th.

Please reference OneSpan - Canadian Financial Service Summit by calling 1-800-THE-OMNI (1-800-843-6664) or use this link to make your reservation.




One block East of Yonge Street from KING STATION.



Take the Go Train to Union station and then transfer to the Subway.

Continue Northbound (direction FINCH) for one stop to King Station.



Onsite parking at the King Edward Hotel is available (daily rate is $53.00 + tax)

Self-parking around hotel:

  • Car Park Management Services (Toronto Street & Court Street) 416-920-3382
    $27 / day until 5pm    |    $7 after 5pm
  • Market Square Parking (Church Street) 416-947-0338
    $18 / day until 5pm    |    $7 after 5pm