Analyst Report

Forrester | Consumer Banking Trends in 2021

Forrester Analyst Report Consumer Banking Trends 2021 3D cover

The COVID-19 pandemic rearranged the priorities and needs of consumers and financial institutions alike. Trends toward digitization continue to accelerate, traditional institutions are rethinking how to connect with their customers, and new digital-only banks are searching for ways to level the playing field with their established, traditional competitors. Meanwhile, consumers have embraced digital processes and the role of branch location is coming into question.  

In short, the retail consumer banking landscape looks quite different than it once did. With the initial disruption of the pandemic behind us, it’s time to look at the market with fresh eyes. 

In this report, you will learn:

  • The 5 biggest trends shaping retail banking, including AI and a crowded digital banking market 
  • How digital account opening and identity verification technology can reaffirm the bank branch 
  • Why “video banking” is not enough for today’s consumers — they need a human connection 

Download this Forrester report for an in-depth analysis of consumer banking trends in 2021 and how your organization can succeed in the post-pandemic era. 

Download the report now >>>>