Analyst Report

Forrester | The State of Digital Insurance

2021

Forrester 2021 3D image

The pandemic accelerated digitization trends in insurance, but it has also changed the drivers of digital transformation. Across the industry, insurance providers are investing in technology to achieve their top priorities: improving the customer experience, cutting costs, and driving innovation.

In this 22-page report, Forrester compiles survey data from carriers and consumers around the world and makes the case for more ambitious digital transformation – and the need to apply digital technologies throughout the customer lifecycle.

In this report, you will learn:

  • How to prepare for a post-pandemic business climate defined by digital experience
  • The latest research data on digital touchpoints used by consumers in Asia, Europe, and NA
  • How disruptors are automating as much as possible to offer customers convenience
  • 4 approaches to digital, from paperless processes to a complete digital business transformation

Download the report now >>>>

 

Forrester