68% of wealth management clients in today’s post-COVID environment expect a fully-digital onboarding experience. This statistic along with other trends from Celent indicate a significant industry shift since the initial disruptions of the pandemic.
Wealth management firms are accelerating investments in front-office technology to encourage growth while also creating efficiencies and meeting changing customer demands. While projections indicate a full economic recovery will not occur until 2022, wealth management firms expect to start growing their IT investments throughout 2021 in preparation for the rebound.
To learn more about the market conditions for wealth management technology in 2022, we encourage you to download this free report. The Celent Wealth Management Technology Forecast report contains essential research to empower your organization to make informed decisions about technology investments to support wealth management digitization initiatives in the coming year.
In this report, you will learn:
- Why firms are prioritizing front-office technology spending including e-signatures, identity verification, and biometric authentication
- Consumer preferences regarding advice bots, human assistance, and hybrid models of support
- Why traditional onboarding processes are no longer enough
- How cryptocurrency, AI, and applications are democratizing WM
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