Recorded On: May 12, 2020
- Julie Conroy, Research Director, AITE
- Will LaSala, Sr. Director Global Solutions, OneSpan
- Mike Sisk, Contributing Editor, American Banker (Moderator)
Within a remarkably short period of time, COVID-19 has dramatically altered the way in which the global population works, transacts, and interacts. Social distancing, a term that was not in most people’s vocabulary just a few short months ago, is the new norm.
Fraud and AML operations functions at financial services firms have typically not consisted of a remote-enabled workforce, nor are most operations centers known for ample spacing between workers, so the shift to remote workers and the requirements of social distancing have necessitated a rapid adjustment for firms around the globe.
This webinar examines the best practices and lessons learned as financial services firms adjust to the need for a largely remote operations workforce. It also explores the evolving risk vectors as bad actors also adjust their tactics to the COVID-19 reality.