COVID-19 has caused an accelerated shift from branch account opening to digital account opening. But the challenge for many financial institutions is that there is friction in the online account origination process, especially when it comes to identity and authentication. This friction often causes consumers to abandon the account opening process at a traditional financial institution for a digital-first institution with a more seamless experience.
Watch this OneSpan webinar, and hear experts from OneSpan and Cornerstone Advisory discuss how retail banks can eliminate friction in order to drop abandonment rates and increase account funding.
- How financial institutions are experiencing the shift from branch-based to digital account opening
- The impact of current identity verification methods on abandonment and funding rates
- Best practices for reducing friction in the digital account opening process
- John Meyer, Senior Director, Cornerstone Advisors
John Meyer joined Cornerstone Advisors as Senior Director, BI/Data Analytics Practice Leader. Previously the Chief Strategy Officer and Chief Product Officer at Abrigo, John has developed product strategy for anti-money laundering and fraud detection for over 1,000 US financial institutions. He frequently presents on the latest financial crime activities to NACHA, the US State Department, and the IRS.
- Bryn Saunders, Senior Product Marketing Manager
Bryn is a passionate product marketer with nearly 10 years of experience in the IT space. As Senior Product Marketing Manager at OneSpan, he is responsible for the go-to-market strategy for OneSpan Identity Verification. Driven by a great customer experience, he works to evangelize identity verification as a means to mitigate fraud while helping financial institutions stay competitive in market.