Analyst Report

Transforming the Digital Account-opening and Onboarding Experience

Aite Group

aite abertura de conta digital

To grow digital revenue, financial institutions (FIs) are focused on transforming digital and mobile account opening processes. New research from Aite reveals that in the next two years, 90% are planning to implement digital identity verification to fully digitize account openings and onboarding.

Based on interviews with bank executives and consumer survey data, Aite provides an expert analysis of the top trends, challenges, and technologies to deliver a customer-centric, mobile-first account opening experience. Senior leaders in Digital Experience and Digital Transformation will benefit from the recommendations on how to transform this strategic area of the business.

Download this report to learn:

  • C-suite survey data from banks launching digital account opening programs
  • Why abandonment rates still hover between 65% - 95% 
  • Top market and technology trends fueling the race to digitize
  • Emerging tech solutions underpinning every stage of the onboarding process