AAA Carolinas Signs Up for E-Signature Offering by eSignLive eSignLive™

July 7, 2014

(MONTREAL) – July 8, 2014 – A leading electronic signature provider for insurance, Silanis Technology, today announced its selection by AAA Carolinas to implement electronic signatures for the company’s auto insurance applications. The insurance company had been using electronic signatures in a limited capacity for over a year, and decided to switch to Silanis e-SignLive™ in order to achieve maximum adoption and recognize the full benefits of electronic applications with e-signatures. 

With AAA Carolina’s previous manual paper process, it took over a week to mail out auto insurance applications, wait for the returned documents by mail or fax and then scan applications back into the imaging system. If one of the three to seven required signatures was missing, the process began again. Staff then filed hard copies of the applications in case of audit. By automating the new business process, AAA Carolinas will see a significant increase in agent productivity and a decrease in paper-related costs, including couriers and storage.

It wasn’t simply the inefficiencies of the paper process that drove AAA Carolinas’ adoption of electronic signatures.

“For us, e-signatures are also about freeing up our agents’ time so they can spend more of it with customers,” said Jim McCafferty, vice-president of insurance services for AAA Carolinas. “We are committed to leveraging technology to help deliver a better experience for our customers, keeping us as their insurance choice.”

One of AAA Carolinas’ requirements was a signature solution that integrated tightly with their systems. They wanted a seamless experience so that meant integration with their ‘agent zone’ where the application forms are completed. It was also important that the final e-signed records be compatible with AAA Carolinas’ system of record, SQL. 

"With Silanis we have the confidence that the solution has the flexibility to support our processes and needs as we move forward and expand the use of e-signatures across the organization," said McCafferty.

AAA Carolinas has rolled out electronic signatures to all its divisions, beginning with claims submissions.

About AAA Carolinas

The American Automobile Association was founded in 1902 when there were only 23,000 motor vehicles and almost no highways in the United States. AAA Carolinas was formed in 1922 and identified the public’s most pressing needs and focused on a two-fold purpose. First, to provide personal, specialized services to members such as emergency road service, travel and touring information, travel agency assistance, new car buying, insurance counseling, automotive repair, and a wide range of other services. Secondly, to work for the improvement in motoring and travel conditions in the areas of safety, highway, and legislation.

AAA Carolinas is headquartered in Charlotte, NC and has more than 1,300 employees offering a variety of employment opportunities in North and South Carolina as its insurance services grow. The club serves a membership of 1.9 million and has the largest non-franchise property and casualty insurance company in the Carolinas.


About Silanis Technology

Businesses of all sizes choose Silanis Technology when e-signatures matter. With more than 600 million documents processed every year, e-SignLive™ is the most widely used e-signature solution around the world. Thousands of organizations, big and small, including the leading banks, insurers, credit providers, pharmaceutical and government agencies trust e-SignLive as their platform to make business digital. On premise or in the cloud, e-SignLive delivers the best customer experience while improving legal and regulatory compliance.