Customer Support

We are fully committed to our customers’ success. Our knowledgeable and highly responsive services and support team’s mission is to ensure timely implementation and problem resolution in the most courteous manner.

Download the Support Services Overview datasheet
Customer-support-portal

Customer Support Portal

OneSpan Customer Support Portal is your 24/7 gateway to answers and information. Open a case, manage your support requests, review updates, and more.
Community-Portal

Community Portal

Access video tutorials, FAQs and step-by-step instructions to help you get up and running with OneSpan Sign in minutes.
Customer-support-services

Customer Support Services

Choose the support plan that matches your unique business needs. OneSpan offers support services around the clock from service and support teams worldwide.
 
Contact-support

Contact OneSpan Support

How can we help you? Contact your local OneSpan Support team.
Maintenance-Registration

My Maintenance & Registration

Register your product and get access to product files and updates
 
Trust-Center

Trust Center

The Trust Center gives you real-time updates about the operational health, scheduled maintenance and upcoming releases of OneSpan’s cloud solutions.

OneSpan Sign Help Center

Access video tutorials, FAQs and step-by-step instructions to help you get up and running with OneSpan Sign in minutes.

Go to OneSpanSign Help Center

Software Product Lifecycle

Learn more about product lifecycles of OneSpan’s solution and our end-of-life policy.

Go to the Product Lifecycle Page
A chart showing an ID photo with an OTP and a hardware authenticator at the top, with a narrow flowing down to a cluster of smaller ID photos, which are encapsulated by a bracket line connecting to a server and a green checkmark opposite a red x