Enterprise, Mid-Sized and Small Businesses Recognize eSignLive with Highest Satisfaction Rankings for the Fifth Consecutive Time

December 10, 2015
eSignLive remains a Leader on the G2 Crowd E-Signature Grid report, scores the highest marks in customer satisfaction and Net Promoter Score across all customer segments, and again outranks Adobe Document Cloud and DocuSign G2 Crowd E-Signature Leader Winter 2016(MONTREAL) – December 10, 2015Silanis Technology, a VASCO company, has had its cloud e-signature solution, eSignLive, named a Leader for the fifth consecutive time by business software user review platform G2 Crowd. G2 Crowd leverages its 48,400 user reviews read by nearly 400,000 software buyers each month to help them make better purchasing decisions. In the “Grid for E-Signature, Winter 2016” eSignLive continues to lead against Adobe Document Cloud and DocuSign in customer satisfaction across small business, mid-market and enterprise organizations. eSignLive has also achieved a Net Promoter Score (NPS) of 85 – a metric that measures customers’ likeliness to recommend the product to a friend or colleague – earning the highest NPS across all e-signature Leaders. “Customer satisfaction is paramount to everything we do, so it’s great to see our customers recognize that commitment in their G2 Crowd reviews,” said Silanis Technology President Tommy Petrogiannis. The e-signature market has seen much consolidation in recent years, most recently with Silanis Technology’s acquisition by VASCO Data Security. Fueled by the growth of global e-signature adoption, reports like those from G2 Crowd fulfil the need for unbiased, peer-to-peer reviews of the changing enterprise technology landscape. As in past reports, eSignLive was the only Leader to earn top marks across multiple categories, and received the following scores:
  • eSignLive earned 4.7 out of 5 stars;
  • 96 percent of customers believe eSignLive is easy to do business with;
  • 94 percent of customers would recommend eSignLive.
Customers also praised eSignLive for its security, white labelling and custom branding capabilities, ease of use and quality of support. In addition, eSignLive’s scores for overall customer satisfaction, market presence and NPS increased across the board since the last report – illustrating the company’s commitment to ensuring the success of its global customers and partners. A recent review on G2 Crowd’s site from a customer in financial services states, “We are extremely pleased with the ease of use from our company stand point but more importantly the ease of use for our customers as well. Our number one priority is our customers and we certainly would not accept anything less than the solution Silanis has created with eSignLive.” eSignLive is offering those interested in comparing electronic signature vendors complimentary access to the “G2 Crowd Grid for E-Signature, Winter 2016” report at www.silanis.com/resource-center/g2-crowds-electronic-signature-software-rankings/. About Silanis Technology, a VASCO company eSignLive is the e-signature solution behind some of the world's most trusted brands in regulated industries and enables organizations to digitize business processes and conduct secure enterprise-wide customer-facing transactions. Built on a single SaaS platform that can be delivered in the cloud or on-premises, eSignLive is recognized by top analyst firms for offering the best customer experience while providing strong legal protection and regulatory compliance. No matter the use case or application, businesses can count on eSignLive to support their digital transaction and signing needs – today and tomorrow. Silanis Technology, the company behind eSignLive, is a wholly owned subsidiary of VASCO, which allows more than 10,000 customers in 100 countries to secure access, manage identities, verify transactions, and protect assets across financial, enterprise, e-commerce, government and healthcare markets. Learn more at www.silanis.com.

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Media contact: Sarah Hanel Silanis Technology 250-216-1762 [email protected]