Top P&C Insurance Carrier Selects eSignLive E-Signatures for Efficiency, Compliance and Cost Savings
MONTREAL, QC, September 17, 2013 – Leading electronic signature provider for insurance, Silanis Technology, with the highest levels of customer satisfaction and transaction volume, today announced its selection by a top U.S. property and casualty (P&C) insurer to provide e-signatures in new business applications for both personal and commercial lines. By adding electronic signatures and processing its new business applications completely electronically, this insurer will reduce not-in-good-order (NIGO) rates caused by missing signatures and data. Because the electronic process forces the completion of data fields including signature capture, the new process adds a further benefit of reducing risk of a potential claims payout because of not in-good-order (NIGO) applications. To address the unique needs of the independent agent channel and ensure a high adoption rate, the carrier sought an e-signature provider that allowed agents to capture e-signatures from their customers while meeting in-person or over the phone. The solution had to meet two other requirements: no additional new software or hardware could be required and the technology had to integrate directly with the carrier’s existing agent-facing portal to initiate signing directly within the agent’s standard workflow. Moving off a manual, paper-based process to a digital transaction will provide the carrier with strong electronic evidence, offering yet another advantage over paper and reducing risk to the carrier. The carrier will also be able to begin its deployment using a cloud solution and have the option to migrate to an on-premise solution – something only Silanis could offer. “Silanis’ ability to provide the easiest integration, strong electronic evidence and a seamless customer experience has resulted in the highest adoption rates of new business applications for insurance carriers,” said Silanis CEO and co-founder Tommy Petrogiannis. This competitive win marks Silanis’ e-signature implementation in yet another significant North American insurer. Using an e-signature solution that can meet its enterprise-level requirements, this insurance carrier plans to expand the technology’s use to other lines of business, including agency on-boarding, customer servicing and claims to gain further efficiency and cost savings, as well as better serve its customers. About Silanis Silanis is the most widely used e-signature solution in the world, responsible for processing more than 600 million documents annually. Founded in 1992, Silanis’ solutions e-Sign Enterprise and e-SignLive enable thousands of organizations, including four of the top 10 North American banks, eight of the top 15 insurance companies and the entire US Army to accelerate business transactions, improve customer experience and reduce costs while improving compliance with legal and regulatory requirements. Silanis provides the most flexible deployment options with its on-premise, cloud and SaaS e-signature solutions, eliminating manual, paper-based processing and enabling e-commerce and e-government transactions to be electronically executed from start to finish.