Careers

Solutions Engineer

Tokyo, Japan

The future of work is flexible and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic and we are embracing work flexibility. Whenever possible, you can choose when you wish to come into the office and when you wish to work from home and get to enjoy the benefits of both worlds. 

OneSpan is looking for a Solutions Engineer to join our team in Japan.

The Solutions Engineer is responsible for managing all technical aspects of OneSpan’s relationship with our customers. He/She will work closely with the sales team in Japan to win businesses from new customers and increase sales from existing customers. This role will cover three aspects in sales cycle – providing technical service before sale, providing professional service as part of sale and providing customer support after sale.  He/She is tasked to ensure customer satisfaction and strengthen customer relationships.

Key Responsibilities: 

  • Meet and present customers with complete suite of OneSpan solutions, especially OneSpan Sign. Showcase and demonstrate OneSpan products during customer visits or security exhibitions.
  • Understand and analyse customer needs and propose solution using OneSpan products.
  • Prepare and deliver Proof of Concept using OneSpan products to meet customer needs.
  • Response to Request for Information or Request for Proposal.
  • Assist sales managers to qualify prospective leads and close sales opportunities.
  • Liaise with product managers to close product feature gaps required from the Japanese market.
  • Identify and equip technology partners or system integrators with knowledge of OneSpan products.
  • Function as Subject Matter Expert on OneSpan Sign solution.
  • Manage project timeline and milestones with customers.
  • Organise project workshops and product trainings with customers during project kickoff stage.
  • Provide technical consultancy and product support to customers during project implementation phases.
  • Prepare project documentation such as Design Specification, Sequence Diagram and etc.
  • Collaborate with project manager or steering committee in customers side.
  • Provide first level customer service to customers.
  • Investigate and understand problems faced by customers. Troubleshoot and provide problem resolution if available. Escalate problems to product specialist if necessary. Provide timely update to customers on the ongoing troubleshooting status.

Minimum Requirements:  

  • Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent.
  • Minimum of 3 years working experience in information security software and in a customer facing role.
  • Basic understanding of different mobile technologies, operating systems, cloud computing and others.
  • Working knowledge in Android, Java, C/C++ and REST programming languages.
  • Practical knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others Excellent social skills and team player.
  • Fluent in both oral and written in English, on top of Japanese.

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About Us:

We offer YOU the opportunity to protect the world from digital fraud. You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends, which inform and help your work. If you want to join a team that helps organizations secure their digital transformation, we want to “meet” you!

We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed. We are committed to building a community of belonging and meaningful connections. We also believe that hiring the best talent will lead to the creation of better products and services.

OneSpan is an Equal Opportunity employer, for more information please visit our Talent Acquisition Privacy Center

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