Frictionless Authentication

Keep customers coming back with the best authentication experience

Business Challenge

Remove friction and make it easier for customers to do business with you

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Digital Experiences are Inconsistent

Lack of integrated security between digital channels leads to a poor user experience

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Rigid Authentication Increases Friction

Rigid authentication systems result in unnecessary security steps for low-risk transactions and added friction for the user

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Authentication Technologies are Not Integrated

Expanding tech stacks for modern risk assessment don’t easily work together, increasing the frequency of inaccurate results and false positives

Success Story

How Odeabank provided a frictionless mobile authentication experience

Customer

Odeabank entered the Turkish banking market in 2012 as a dynamic and innovative bank. Today, the bank has 53 branches and 1,477 employees.

Challenge

Odeabank needed an integrated mobile banking solution with support for Touch ID.

Results

  • Greater user convenience with Touch ID functionality
  • Complied with local regulations stipulating two-factor authentication (2FA) for financial transactions in the online and mobile channels
  • OneSpan Mobile Security Suite made it easy for the bank to select and implement security features
The Solution

Create a frictionless authentication experience

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Orchestrate Authentication Methods

Easily integrate multiple authentication technologies to ensure the right method is available for specific applications

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Apply the Precise Level of Security Every Time

Create a frictionless authentication experience by applying the precise level of security for each unique customer interaction

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Reduce False Positives with Machine Learning

To better detect fraud in real time and reduce false positives, deploy a risk analytics engine with machine learning

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Protect the Mobile Channel

Mitigate mobile attacks and provide frictionless security by natively integrating app shielding

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Modernize the Customer Experience with Biometrics

Deploy stronger and more convenient authentication, such as fingerprint scan and facial recognition

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Employ Strong Out-of-band Security

Protect against sophisticated attacks with out-of-band authentication that is easy and convenient for users

Orchestrate Authentication Methods

Manage security technologies with sophisticated orchestration technology

Easily integrate multiple authentication technologies to ensure the right method is available for specific applications.
Leverage a cloud-based platform with orchestration technology that seamlessly brings together the latest authentication, risk analytics, and mobile app security technologies to better secure users, devices, and transactions.

Apply the Precise Level of Security Every Time

Drive down fraud, improve the customer experience, and meet compliance requirements

Apply a precise level of security for each unique customer interaction. No more, no less. 
This can be accomplished through real-time risk assessment of vast amounts of user, device, and transaction data, resulting in a risk score. This score triggers automated security workflows that apply the exact security required for each transaction.

Reduce False Positives with Machine Learning

Reduce fraud and drive revenue growth with risk-based analytics and machine learning

Leverage the latest machine learning and data modeling to gain the most accurate predictions of risk and fraud. Proactively identify and prioritize fraudulent transactions for fraud analysts to review. This ultimately provides a better user experience through fewer false positives and supports top-line growth with increased customer loyalty and retention.

Protect the Mobile Channel

Optimize the mobile experience and reduce fraud with authentication and app security

Maintain trust without impacting the customer experience through sophisticated mobile app shielding technology, biometric authentication, and the ability to step-up authentication only when necessary. 
Deploy a combination of authentication options for your customers while also proactively defending against the most advanced mobile threats.

Adaptive Authentication

The Future of Adaptive Authentication in the Financial Industry

ISMG surveyed over 150 FI executives to capture the current state of digital authentication and the market’s investment strategies. This report provides the data you need to determine if your institution is behind the curve – and what to do about it.

Modernize the Customer Experience with Biometrics

Replace weak static passwords with more advanced authentication technology

Deploy better alternatives to weak and clunky passwords with biometric options, including fingerprint, facial recognition, and advanced behavioral biometrics, to improve the user experience and reduce fraud.

Simple and convenient, biometric authentication is supported by mobile operating systems, such as iOS and Android, and widely preferred by consumers. According to a recent Javelin study, “three of the top four most desired authentication features for online and mobile banking are biometric modalities.

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Employ Strong Out-of-band Security

Simplify mobile authentication with one-time passwords (OTP)

Push notification has had a strong impact on the authentication market. It combines higher security with an improved user experience, at a lower total cost of ownership. It is also more secure than SMS and just as convenient.

Why OneSpan

Domain Expertise

Financial institutions around the world choose OneSpan for our proven fraud prevention technologies and extensive expertise in financial digital channels. We understand the complexity of account takeover fraud – and provide the risk-based intelligent analytics to fight it. 

 

Secure Digital Customer Journeys

We bring together best-in-class security solutions that work together to secure the digital customer journey and mitigate fraud. By establishing trust in digital identities, devices, and transactions, we help you reduce fraud, increase top-line growth, and strengthen compliance as you modernize the customer experience.

Customer Commitment and Support

We’re known for taking a hands-on approach. Customers appreciate our industry leading post-launch support, where we provide ongoing help to fine-tune fraud prevention, increase efficiency, and improve adoption rates.

 

Flexible Solutions and Cloud-based Platform

Our solutions are designed to integrate seamlessly with third-party and in-house systems, so you can continue to leverage your existing technology investments while advancing your digital transformation with next generation technologies. In addition, our SaaS solutions are delivered on an open, cloud-based platform that makes it easy to integrate new and existing tools and technologies, to better detect fraud and improve the user experience. 

Questions? We’re ready with answers

OneSpan can help you differentiate with a frictionless authentication experience in your digital channels