A Technology First: eSignLive Partners with eFace2Face to Offer eSignLive™ E-Signatures During Online Video Communications
The integration of e-signature functionality to eFace2Face’s technology enhances the customer experience and streamlines online transactions for businesses
(MONTREAL) – June 26, 2014 – Silanis Technology, the leading electronic signature provider, today announced a partnership with eFace2Face, the world’s only complete web-based video communication and collaboration platform. This partnership has resulted in the integration of e-SignLive™, the e-signature choice for business, into eFace2Face’s solution. eFace2Face delivers real-time online interaction between consumers and businesses using secure high-quality browser-based video and audio connections with real-time document sharing. In a technology first, this partnership introduces the inclusion of electronic signing as a feature accessible directly from a videoconferencing solution. The result is that businesses utilizing the joint solution will realize a host of improvements, including:
- Greater efficiency with accelerated sales processes;
- Improved cross- and upsell opportunities with higher close ratios;
- Reduced costs and increased revenues;
- Improved compliance with industry standards and regulations;
- A better customer experience.
“To better enable businesses to enrich and humanize the online customer experience, we looked for a partner who could not only seamlessly expedite online transactions but one that also put its customers first,” said eFace2Face CEO and founder David Patten, adding, “We partnered with Silanis based on its high customer ratings, trusted e-signature technology and its established expertise in industries like banking, insurance and government.” Businesses recognize the importance of maintaining a consistent customer experience across all channels, including online. They’re also shifting processes of high-value transactions like mortgages, life insurance and legal services to the Internet. In their endeavors to achieve these goals, more and more businesses are using tools like e-signatures and video conferencing. While eFace2Face already enables agents and customers to hold high-definition video meetings while sharing and modifying documents in real time, the integration of e-SignLive enables all meeting participants to sign all necessary agreements, sequentially, in one session, using one channel. The technology brings unprecedented simplicity and efficiency to complex processes such as mortgage closing and eliminates the frustration that consumers often feel when confronting the vast quantities of paper documents to sign. The ability to review, revise, complete and sign documents electronically saves time and boosts efficiency. Additionally, using e-SignLive in the online process ensures the electronic contracts are enforceable, compliant and secure. With this partnership, eFace2Face eliminates the need for multiple signers to meet in a physical location that may not be convenient for all parties. Furthermore, this technology enables organizations like banks and credit unions to optimize headcount across branches, as specialists can connect with customers remotely. “As the leading provider of e-signatures for business, this partnership aligns with our goal to provide a better, more personal customer experience,” said Silanis CEO and co-founder Tommy Petrogiannis. “By enabling the real-time signing of important documents via video conference, all parties benefit from the same interactive, personal experience as with face-to-face transactions, but with improved speed and service.” e-SignLive is a key feature of eFace2Face.
eFace2Face, Inc. is a software development company and pioneer in delivering world-class videoconferencing and collaboration solutions. eFace2Face has developed an integrated suite of products that provide businesses with multiple opportunities to increase online sales by enabling their website visitors to have interactive online face-to-face meetings with skill-based bankers, mortgage experts, wealth managers, attorneys, car dealers, employee benefits brokers, insurance agents, and many other financial, legal, and insurance specialists. Learn more: LinkedIn, Twitter, and YouTube.
About Silanis Technology
Businesses of all sizes choose Silanis Technology when e-signatures matter. With more than 600 million documents processed every year, e-SignLive™ is the most widely used e-signature solution around the world. Thousands of organizations, big and small, including the leading banks, insurers, credit providers, pharmaceutical and government agencies trust e-SignLive as their platform to make business digital. On premise or in the cloud, e-SignLive delivers the best customer experience while improving legal and regulatory compliance.