How to Increase Customer Loyalty and Competitiveness In Today’s Insurance Market: eSignLive & Thunderhead Host a Free Live Webcast

May 18, 2009
Montreal, QC, May 20, 2009 - Silanis Technology, the leader in electronic signatures, announced today that it will co-host a free, live webcast with Thunderhead, a provider of customer communications management (CCM) and document automation solutions. The companies will jointly present how insurers can leverage technology to communicate with customer more effectively and service them faster, while dramatically lowering insurers’ operating costs and risks. The 60-minute webcast will take place on Thursday, May 28 at 2:00 pm (EST) and focus on how to create a comprehensive and cohesive, multi-channel strategy for winning over new customers and fostering greater loyalty. “More than ever, insurers need to increase their competitiveness by offering exceptional customer service and support,” said Tommy Petrogiannis, CEO and Co-Founder of Silanis Technology. “The Silanis and Thunderhead solution enables insurers to deliver highly personalized and relevant messages when promoting a product, and then service customers faster when it’s time to capture their signatures in contracts to seal the deal.” The Thunderhead NOW solution pulls in information from an insurer’s core business applications and then dynamically assembles and produces documents and correspondence according to pre-defined business rules. Silanis’ e-signature process management enables documents generated by Thunderhead NOW to be electronically signed with the highest level of compliance and control. In this free webcast, industry experts from Silanis and Thunderhead will discuss the role of e-signatures and customer communications in insurance e-commerce initiatives. Whether participants work in line-of-business operations or in IT/IS, they will learn best practices for how insurers can:
  • Reduce costs by moving communications to the Web
  • Overcome common challenges when automating customer-facing transactions
  • Minimize compliance risks and meet audit requirements more easily
  • Gain the flexibility and agility provided by XML and open standards-based solutions
Register for the webcast About Silanis Silanis Technology is the leading provider of e-signature process management solutions. The world’s leading insurance and financial services companies, major government agencies, integrators and service providers depend on Silanis to accelerate business transactions and reduce costs while improving compliance with legal and regulatory requirements. The company’s electronic signature platform, ApproveIt®, is an enterprise-class e-signature process management solution that transforms paper-based business transactions to all-electronic, web-based processes for e-commerce and e-government. About Thunderhead Thunderhead is the leading provider of enterprise solutions for the production of highly personalized, multi-channel communications. Thunderhead’s innovative platform, Thunderhead NOW, empowers business users to own the end-to-end process of creating and maintaining customer communications and delivers significant efficiencies and cost savings.  Thunderhead NOW also enhances customer engagement, improving customer satisfaction, loyalty and revenue outcomes. Due to its unique combination of business user control, open standards-based architecture and broad enterprise capabilities, Thunderhead has quickly established itself as a clear market leader and is one of the fastest-growing software companies in the world.  The company counts leading organizations such as Morgan Stanley, RBS, HBOS, The Hartford, and the Australian Department of Immigration and Citizenship.  Thunderhead is headquartered in the UK and services its global customer base from offices located in North America, Europe and Asia Pacific. For further information please visit www.thunderhead.com.