eSignLive Wins RAVE Award from Novarica and Tech Decisions for High Ranking Customer Satisfaction
MONTREAL, QC, MAY 24, 2013 – Silanis, the leader in enterprise electronic signature solutions with over 600 million documents processed annually, has been awarded a RAVE Award from independent analyst firm Novarica for its customer service with insurance industry clients.
“In this fourth annual RAVE Awards, we’ve made changes to recognizing software solutions across categories that receive overall scores of 94 or above out of 100. This gives us the opportunity to show which classes of solution are delivering the highest levels of satisfaction to their clients,” said Matthew Josefowicz, partner and managing director at Novarica.
Publicized in an article by awards partner Tech Decisions, Silanis’ RAVE Award comes thanks to achieving a 94 in Novarica’s ACE Rankings for providing great customer service. Vendor customers submit anonymous surveys to determine Novarica’s ACE Rankings and ACE Rankings are audited and independent, providing a transparent, unedited picture of how well a solution or provider meets its users’ needs.
“We are thrilled to congratulate Silanis on their RAVE Award," said James Daggett, publisher of Tech Decisions. “Tech Decisions RAVE Award partnership with Novarica is extremely valuable information for Insurance Technology decision makers as the ACE ranking methodology reflects verified customer responses. Congratulations on demonstrating superior value to your customers.”
“Our success in Novarica’s RAVE Awards comes in part from understanding the requirements of the market,” said Silanis CEO and co-founder Tommy Petrogiannis. “With over 10 years specifically providing solutions to the insurance industry, Silanis has heard its request for choice and delivered, whether that’s providing the flexibility for a single agent, a large agency or a carrier to use e-signatures. We would be remiss not to also credit Silanis’ goal of delivering the best customer experience ever for helping us win this award,” continued Petrogiannis.
Silanis is the most widely used e-signature solution in the world, responsible for processing more than 600 million documents annually. Founded in 1992, Silanis’ solutions e-Sign Enterprise and e-SignLive enable thousands of organizations, including four of the top 10 North American banks, eight of the top 15 insurance companies and the entire US Army to accelerate business transactions, improve customer experience and reduce costs while improving compliance with legal and regulatory requirements. Silanis provides the most flexible deployment options with its on-premise, cloud and SaaS e-signature solutions, eliminating manual, paper-based processing and enabling e-commerce and e-government transactions to be electronically executed from start to finish.
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