IT Technical Writer (Product documentation)

Montreal, Quebec, Canada

OneSpan looking for an energetic technical writer for team in Montréal.  You will  produce quality documentation that will make our products easier to use. As part of a global team of technical writers, you will work collaboratively with product owners, developers and subject matter experts to produce high quality documentation.

Job Duties and Responsibilities: 

  • Constantly communicating and working with product owners, engineering/development team members and various subject matter experts to retrieve technical details needed for documentation.
  • Produce clear, concise and high quality documentation for a diverse internal and customer-facing audiences.
  • Reviewing/revising content provided by non-technical writers to apply with styles and guidelines.
  • Planning and editing of illustrations, diagrams and graphics
  • Participate in planning, developing, writing, editing, publishing and maintain documentation.
  • Help design, create, and maintain an effective information architecture.
  • Publish to multiple target media (HTML, PDF, etc.)
  • Continually improve current documentation in light on customer and internal feedback.
  • Ensure that our documentation consistently satisfy best practices.
  • Provide effort estimates on documentation tasks and projects.
  • Report progress on documentation initiatives, tasks and products.
  • Participate in team meetings, ad-hoc projects and other doc related initiatives.


  • A minimum of 5 years of professional work experience as a technical writer,  preferably documenting enterprise software.
  • A university degree in a relevant field (e.g., technical writing, computer science, English, journalism, science, engineering).
  • Experience and a very strong working knowledge with MadCap Flare
  • Experience with distributed version-control tools (e.g., Subversion and GitLab)
  • Experience with distributed bug-tracking and issue-sharing tools (Jira and Confluence)
  • Experience with imaging software for screen capturing and illustrating (Fireworks, Illustrator, Visio)
  • Experience with Localization (delivering technical documentation in multiple language).
  • Experienced with Microsoft 365, Acrobat, Snag-it would be preferable 
  • Impeccable knowledge and command of English (written and spoken)
  • Mastery of the fundamental principles of technical writing
  • Good understanding of the agile software development environment.
  • Good understanding of information security and privacy concepts would be preferable.
  • Demonstrated ability to write clearly with a quick turnaround time.
  • Ability to grasp complex concepts quickly, and to make them easily understood by others
  • A passion and ability for making complex technologies comprehensible to others.
  • Strong problem-solving skills
  • Attention to detail and rigor in your work
  • Ability to manage deadlines, priorities, and multiple concurrent tasks
  • Ability to deliver high-quality technical documentation on time, even under tight deadlines
  • Ability to create documentation independently, and yet work as part of a team