G2 Crowd Users Show Summer Lovin’ to eSignLive!

Dilani Silva, July 21, 2017
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G2 Crowd, a peer review site that helps organizations evaluate software products released its Summer 2017 E-Signature Software Grid report to help businesses evaluate e-signature solutions. Once again, eSignLive has maintained Leader status based on a high customer Satisfaction score and having a large Market Presence across the mid-market and enterprise segments.   Since the inception of the G2 Crowd E-Signature Grid, eSignLive has maintained Leader status with top marks in customer satisfaction for the seventh consecutive time! Our customers praised us for outstanding customer satisfaction, giving us a Net Promoter Score (NPS) of 83 – the highest NPS score among leaders in the E-Signature Software Grid. NPS is an important metric to eSignLive because it shows that our customers feel confident about recommending our solution to a friend or a colleague. [promotion id="14381"] We’re flattered by the customer praise we received in this report. eSignLive received the highest satisfaction ratings in the following areas:  

  • Customer satisfaction: eSignLive received the highest Satisfaction score among E-Signature products with a score of 95
  • Recommend to others: Users said they would like to recommend eSignLive at a rate of 94%
  • Quality of support: Users call eSignLive’s support "patient and helpful with great response time", and rate quality of support well above average at 95%. eSignLive received the highest satisfaction ratings for Quality of Support among all e-signature vendors on the grid in the mid-market and enterprise segments.
  • Product going in the right direction: Users believe that eSignLive’s product is going in the right direction and give an overall rating of 95%.
  • Ease of doing business: Users believe eSignLive is easy to do business with and give a strong overall rating of 95%. eSignLive received the highest satisfaction ratings for Quality of Support among all e-signature vendors on the grid in the mid-market and enterprise segments.
  • Top product features rated by our customers: Signing experience, mobile capability, workflow, regulatory compliance, signature history & audit, custom branding and white-labeling capability, performance and reliability and enterprise scalability

  What’s more, 99% of users rated eSignLive 4 or 5 stars! A big thank you to our customers and our users who showed their love to us and helped us maintain our Leader status for the seventh consecutive time!   To see what our customers have to say about us, read their reviews on G2 Crowd. And download G2 Crowd’s E-Signature Software Grid report to see how eSignLive stacked up against other e-signature vendors.   Interested in trying eSignLive? Sign up for a 30-day free trial of eSignLive and see for yourself how secure and easy it is to send and sign your e-signature transactions.  

Dilani Silva is a Product Marketing Manager at OneSpan. In her role, she manages and executes the go-to-market strategy, positioning, messaging and sales enablement for OneSpan’s e-signature solution, OneSpan Sign.