Mobile: An Underutilized Channel in Insurance

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Recorded on: February 15, 2018


  • Rahim Kaba, Director Product Marketing, OneSpan
  • Samantha K Chow, Senior Analyst, Aite Group
  • Pat Speer, Principal, Speer Content Strategy & Development LLC (Moderator)

Mobile has greatly impacted every industry and provoked major change. It has quickly become a key requirement for organizations looking to tighten relationships with their client-base and create better customer experiences. But the insurance industry has a long way to go to catch up to the customer service and mobile capabilities that other industries have achieved. Many insurance firms don’t even know how to get started. For them, every day they fail to utilize mobile as a key channel of engagement is a missed opportunity—especially as it relates to customer acquisition and retention.

In this webinar, you'll hear from analyst Samantha Chow from the Aite Group, and OneSpan in a discussion around how insurers can tackle mobile challenges around audits, e-signature, security and legacy integration. Departments focused on customer experience, digitization and mobile security will benefit the most from this webinar.