eSignLive Rated #1 in Customer Satisfaction for E-Signature Software
MONTREAL, QC, September 12, 2013 – Silanis e-Sign has earned the highest customer satisfaction marks in a recent report from peer review-based analyst firm G2 Crowd, earning the status of Leader among electronic signature technologies. Joining top G2 Crowd-ranked software vendors such as Hubspot and Salesforce.com, Silanis’ top ranking demonstrates its commitment to deliver the “best experience ever” and the same level of support to all customers, regardless of size.
“Today, enterprise buyers rely on peer reviews to make purchase decisions. G2 Crowd brings that concept to the IT world. More than 500 users have used this site to voice their opinions on various brands of electronic signature software, making it easier to research and evaluate the best e-signature provider,” said Silanis CEO and co-founder Tommy Petrogiannis. “The reviews from our user community provide a goldmine of insight into Silanis’ exceptional Net Promoter Score of 88, ranking us as highly as tech giants Apple and Amazon,” continued Petrogiannis.
High scores that contributed to Silanis’ position as Leader include:
- 97 percent satisfaction from over 100 customer reviews;
- 97 percent on regulatory compliance, signature history and audit, highest in the industry;
- 93 percent on overall e-signature functionality, highest of all the e-signature leaders;
- 93 percent overall satisfaction by category, highest of all the e-signature leaders.
Offering customers a choice for on-premise or software as a service deployment contributed to the company’s top scores for scalability, compliance and overall functionality. Silanis’ ability to offer a no-compromise approach to business process automation, project size, budget or deployment method comes as a result of a flexible solution that can grow with a business’ needs. This has contributed to the highest adoption of e-signatures at both the enterprise level and across departments and individual workgroups within organizations of all sizes.
“Silanis has been named a Leader and earned the highest customer satisfaction ratings amongst the e-Signature Leaders in our crowd-sourced Grid for e-Signature,” said Matt Gorniak, co-founder of G2 Crowd. “Silanis earned the highest NPS score and the highest customer ratings on scalability and compliance based on over 140 real user reviews.”
In their G2 Crowd reviews, Silanis customers had this to say:
“Picking an e-signature vendor wasn’t easy, but when it came down to it, Silanis was the only one who could deliver on customization, ease of use, security and overall performance.” – Executive Sponsor in Computer Software
“[Silanis e-Sign] is extremely easy to use and provides an exceptional client experience! Silanis provided our organization and legal team with a tremendous amount of material from their libraries to support our decision to embark on the signature train. They are a great organization who provides tremendous support and reference to assist you in getting the application up and going.” – Executive Sponsor in Banking
“Silanis e-Sign electronic signatures is becoming our best practice for contract signing, whether it be online or via the mobile device.” – Peter Kipp, State of Vermont
“This product is used daily for thousands of signatures across our business. The ease of use is point and click, so for most of our customers it is a no-brainer, they just sign and click as if they were buying groceries.” – Executive Sponsor in Financial Services
Silanis is offering a complementary download of the G2 Crowd Grid for E-Signature report – please visit http://www.silanis.com/resource-center/g2-crowds-electronic-signature-software-rankings to download the report.
Silanis is the most widely used e-signature solution in the world, responsible for processing more than 600 million documents annually. Founded in 1992, Silanis’ solutions e-Sign Enterprise and e-SignLive enable thousands of organizations, including four of the top 10 North American banks, eight of the top 15 insurance companies and the entire US Army to accelerate business transactions, improve customer experience and reduce costs while improving compliance with legal and regulatory requirements. Silanis provides the most flexible deployment options with its on-premise, cloud and SaaS e-signature solutions, eliminating manual, paper-based processing and enabling e-commerce and e-government transactions to be electronically executed from start to finish. Learn more at www.silanis.com.