eSignLive by VASCO Earns Top Customer Satisfaction Score for E-Signature Products in Fall G2 Crowd Report
Six consecutive customer satisfaction wins and continued Leader status position eSignLive as the go-to e-signature solution for business (MONTREAL) – October 11, 2016 – For the sixth consecutive time, eSignLive™ by VASCO® has been awarded the #1 customer satisfaction rating from G2 Crowd in its Fall 2016 E-Signature Software Grid℠, outscoring other e-signature Leaders DocuSign and Adobe Sign. eSignLive also maintains the highest Net Promoter Score (NPS) among the Leaders, an indicator that eSignLive is invested in delivering the best experience ever to its customers. As a peer-to-peer business software review platform, G2 Crowd and its Grid reports represent the independent voice of real software users. The Fall 2016 report is based on reviews written by nearly 2,500 business professionals currently using e-signature solutions as part of their digital workflow. eSignLive received the highest ranking from reviewers in key categories, including:
- Ease of doing business
- Quality of support
- Likely to recommend
eSignLive also earned top scores for feature attributes, most notably workflow, custom branding, regulatory compliance, audit and enterprise scalability. With the combination of its top customer satisfaction and Leader status, along with the top ranking in various product categories, eSignLive is well positioned as the go-to e-signature solution for organizations looking to support their digital transformation efforts with a vendor invested in its customers’ success. “eSignLive is in business because of our customers and humbled they have given us this top ranking again, earning eSignLive an NPS rating that is more than 25 percent higher than our closest competitor. We couldn’t be striving to lead in customer satisfaction and digital transformation on a global scale without flexible deployment, being out-of-the-box compliant with local data and privacy laws, and focusing on the needs of the digital change agents – our customers,” said eSignLive President, Tommy Petrogiannis. eSignLive is uniquely positioned in Europe due to its ability to meet the requirements for the new eIDAS regulation, including out-of-the-box support for Trust Service Providers (TSP) in Europe that issue qualified certificates. It is also the only global e-signature provider that meets the Australian Privacy Act and is the only e-signature solution available on a FedRAMP-compliant cloud in the US. Those interested in comparing electronic signature vendors can download a copy of the G2 Crowd Summer 2017 E-Signature Software Grid. About eSignLive™ by VASCO® eSignLive™ is the electronic signature solution behind some of the world’s most trusted brands. Regulated industries and top analyst firms recognize eSignLive for its ability to balance the highest levels of security, compliance and auditability with ease-of-use to automate any process – from the simplest, internal signing workflow to the most complex, customer-facing transaction. Available in the cloud and on-premises, and with full white-labelling capabilities, eSignLive supports an organization’s digital transformation strategy across the enterprise. eSignLive is the trade name of Silanis Technology Inc., a VASCO group company. Learn more at www.onespan.com. Copyright © 2016 VASCO Data Security, Inc., VASCO Data Security International GmbH. All rights reserved. VASCO® and eSignLive™ are registered or unregistered trademarks of VASCO Data Security, Inc. and/or VASCO Data Security International GmbH, or Silanis Technology Inc. in the U.S. and other countries. All other trademarks or trade names are the property of their respective owners.
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Media contact: Sarah Hanel eSignLive by VASCO 250-216-1762 [email protected]