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Demo transcript:
Not-in-good-order: It's the term that we use when a document that was supposed to accompany an agreement comes back wrong.
Think expired IDs, eligible bank statements, or pay stubs that are months out of date. When that happens, we know that the entire process stops.
You have to fix the error.
You have to go back to the customer.
The customer has to resubmit, and the clock just starts over.
It's one of the most consistent sources of delay and manual efforts in the agreements workflow.
NIGO Document Validation brings intelligent automation to that problem.
Here's how it works: When the signer uploads a supporting document, our system will automatically classify what was documented, it will extract the key data fields, and it will run a set of validation checks.
• Is this the right type of document?
• Is it expired?
• Is the image quality sufficient?
• Does the name on the document match the name of the agreement?
So, both sides of the transaction benefit from that. You have your team, they get a structured view of every attachment, and an immediate read on whether it passes, before it even reaches a human reviewer.
On the signer side, if something is off, you know, wrong document type, the image is too blurry, while your customer is also notified on the spot, and they can resubmit the right document before the process moves forward.
The outcome is: Issues that used to be discovered at the end, now they get resolved right at the beginning, by the right person, and that's actually meaningful. It's an advisory signal, so it does not block a transaction from being completed, right? The human review stays in the loop, and we've built a marked as reviewed button as part of the attachment review flow.
So your team is always in control of the decision.
They can accept the document, or they can reject and request for a new one. So for teams that are processing high volume of agreements with documents requirements, this really directly translates into faster cycle time. There's less back-and-forth touchpoints with your customers, and overall a more consistent process with less effort on both sides.