Kemper adds SMS notifications to selected digital signature workflows

Kemper implemented OneSpan’s Multi-channel Notification feature to provide customers with an additional notification option when documents are ready for signature.

Overview

Kemper Corporation provides specialty insurance products and services in the United States.

Kemper uses OneSpan for certain digital signature workflows. In 2026, Kemper implemented OneSpan’s Multi-channel Notification feature to add SMS notifications to selected workflows.

The challenge

Insurance processes often depend on timely signatures. While email remains an important communication channel for requesting signatures, customers do not always see or respond to email notifications immediately, which can delay completion of required documents.

Kemper was looking for an additional way to notify customers when signature requests required their attention. SMS notifications offered another communication channel alongside email.

Implementing an additional notification channel

Kemper initially implemented SMS notifications within selected policy-related workflows where timely completion of documents is important. 
As part of the evaluation process, Kemper conducted a proof of concept to understand how SMS notifications could fit within existing customer communication workflows. Following testing and user acceptance activities, the capability moved into production in summer 2026.

The feature provides an additional channel for notifying customers when documents are ready for review and signature, alongside existing email notifications.

Looking ahead

Kemper continues to evaluate opportunities to use digital capabilities where they support business and customer needs.

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