In the insurance industry, the claim submission process can be tedious and riddled with errors for claim specialists and policyholders alike. It's time to make the process secure and mobile-friendly, with fewer errors. What if submitting a claim was so much easier right from the start?
Introducing OneSpan Claims Filing.
OneSpan Claims Filing delivers a secure and responsive eSign and forms experience that works across devices. It is easy to use, reduces errors, and helps carriers meet regulatory requirements. With OneSpan Claims Filing, policyholders can easily file a claim from anywhere, even from the roadside.
Take Melissa, whose car was damaged in a minor accident. To get the claims process started, she opens her insurer's app and logs in.
Melissa starts her claim with a form.
Within the OneSpan Claims Filing solution is a capability called OneSpan Smart Forms that guides her through an interactive form designed to capture her information faster and more accurately. Details like name, driver's license, insurance policy number, and contact information are autofilled in the form, with options to edit or lock fields as needed. Instructions can be provided to the claimant if needed, with variables based on state, regulations, and policy.
Melissa fills the incident details. Various field types are possible such as pre-built dropdown, radio buttons, and self-complete. As Melissa adds information, the form automatically adapts, asking only relevant questions.
Files and photos can be uploaded, and additional details included if needed. Melissa can verify the documents before tapping Submit. And an acknowledgement per state can be included.
For added security, Melissa is asked to authenticate. Successful authentication automatically starts the eSignature process. Melissa reviews the documents, verifies the attachments, and signs.
OneSpan Sign for Claims provides a frictionless, on-the-go experience, empowering customers to manage their claims efficiently and effortlessly as they happen.