OneSpan Named a Leader in E-Signatures by G2 Crowd Users

Dilani Silva, March 30, 2018

G2 Crowd, a software review platform that helps organizations evaluate software products released its latest Spring 2018 E-Signature Software Grid report. And the results are in! *cue drumroll* - we’re delighted to announce that OneSpan was named a Leader for the ninth consecutive time and earned the highest overall customer satisfaction score out of 25 e-signature vendors. We are honored and want to thank our customers for this wonderful achievement!  

At OneSpan, we are continuously dedicated to delivering the best experience ever to our customers. We received the highest customer satisfaction score among all e-signature vendors with a score of 98. What’s more, we received a Net Promoter Score (NPS) of 84, showing us that our customers feel confident about recommending our e-signature solution to a friend or a colleague.  

G2 Crowd esignature leader

We also received high marks in the following areas:  

  • Customer satisfaction: OneSpan Sign received the highest Satisfaction score among E-Signature products with a score of 98
  • Recommend to others: Users said they would like to recommend eSignLive at a rate of 94%
  • Quality of support: Users call OneSpan support "patient and helpful with great response time", and rate quality of support well above average at 95%. OneSpan received the highest satisfaction ratings for Quality of Support among all e-signature vendors on the grid in the mid-market and enterprise segments.
  • Product going in the right direction: Users believe that OneSpan Sign is going in the right direction and give an overall rating of 95%.
  • Ease of doing business: Users believe OneSpan is easy to do business with and give a strong overall rating of 95%.
  • Top product features rated by our customers: Document signing, regulatory compliance, signature history and audit
Abe Karar
Abe Karar, Founder & CEO of ALCHEMY Digital Solutions, explains the value of OneSpan Sign on G2 Crowd

What’s more, 99% of users rated OneSpan Sign 4 or 5 stars! A big thank you to our customers and our users who helped us maintain our Leader status in nine back-to-back reports!

To see what our customers have to say about us, read their reviews on G2 Crowd. And download G2 Crowd’s E-Signature Software Grid report to see how OneSpan stacked up against other e-signature vendors based on reviews and insights from real users. 

Dilani Silva is a Product Marketing Manager at OneSpan. In her role, she manages and executes the go-to-market strategy, positioning, messaging and sales enablement for OneSpan’s e-signature solution, OneSpan Sign.