Leading financial services company chooses eSignLive following a competitive e-signature selection process
The large insurance, banking and investment company has plans to deploy electronic signatures across all lines of business, distribution channels and internal operations. The convenience and efficiency provided by e-signatures will help the company offer its customers consistently exceptional service, at every interaction.
“This customer looked closely at the e-signature options available on the market and decided Silanis could offer them the surest path to success,” said Tommy Petrogiannis, CEO and co-founder of Silanis.
“Our solutions have been in high volume, real-world production environments for years. A number of our e-Sign Enterprise Platform customers are now approaching their ten year anniversary.”Silanis has delivered demonstrable benefits and ROI across all sales and service channels (retail branch, call centre, web and field) in a wide range of financial services application areas, including: consumer lending, insurance new business processing, and insurance policy delivery. In the interest of standardizing on a single enterprise e-signature platform, the financial services firm sought a solution that could be customized to address a variety of signing processes and workflows, while reliably scaling to support millions of transactions annually.
In its report on ‘Best Practices for Global Life and P&C Insurers in Selecting Electronic Signature Solutions’, Gartner recommended, “Rely on solutions with essential capabilities — such as strong integration with existing electronic forms and workflow systems — and that have enterprise capabilities for use in multiple sales and service channels, as well as solid insurance experience.” 1Silanis and its E-Sign Enterprise Platform™ (formerly ApproveIt Web Server) meet these requirements by providing the firm with a highly customizable solution that supports both a ‘Click-to-sign’ process for its call centre and web channels, as well as signature capture tablets and SMS and voice authentication for retail and agent channels. The platform will grow with the firm’s e-signing needs, while reducing the time, cost and complexity of porting new applications to the system. E-Sign Enterprise Platform addressed another of the financial services company’s top requirements – a secure technology that would reduce legal and compliance risks. Silanis exceeds this requirement by enforcing business rules throughout the transaction and recording the entire transaction from start to finish, to produce the strongest and most reliable, legal evidence and audit trail. This includes all documents and on-screen text that were presented to customers, how long they spent on each page, and all actions that they took. About Silanis Silanis' solutions have processed hundreds of millions of e-signatures since the company was founded in 1992 (50 million in 2010 alone), making it the most widely used e-signature solution. The world’s largest insurance and financial services companies, government agencies, and service providers depend on Silanis to accelerate business transactions and reduce costs while improving compliance with legal and regulatory requirements. The company’s on-premise, cloud and SaaS e-signature solutions eliminate manual, paper-based processing to enable e-commerce and e-government transactions to be executed fully electronically from start to finish.
1Best Practices for Global Life and P&C Insurers in Selecting Electronic Signature Solutions’, Gartner, Steven Leigh, Juergen Weiss, March 18, 2010