Multi-channel notifications for eSignature
Get deals signed faster. OneSpan Sign's multi-channel notifications via SMS and email ensure signing workflows reach customers instantly on their preferred channels.
Avoid email-only signing workflow pitfalls
Slow turnaround time
Email lacks urgency that can leave agreements unopened for days, affecting deals’ outcomes in time-sensitive use cases such as insurance, banking or healthcare.
Low completion rates
Crowded inboxes and spam filters cost more than time. They can cause lower completion rates and create additional resending costs.
Disconnected UX
Today’s users are digitally native and mobile-first. Email-only signing workflows aren’t designed with mobile devices in mind and don't meet modern expectations.
Improve completion by keeping critical documents top-of-mind
In a digital-first world, emails often get buried or overlooked. Delayed agreement signing isn’t just inconvenient. It can slow down business and lead to missed revenue.
OneSpan Sign strengthens signature workflows with real-time SMS notifications. These instant nudges reduce abandonment, eliminate resending costs and help agreements get signed faster. Close deals on time and realize value sooner.
Elevate CX with OneSpan Sign's multi-channel notifications
Users are digital natives who expect mobile-first experiences. 84% of consumers have opted-in to receive business texts in 2025.
Let customers choose their preferred communication channel — SMS or email — to ensure a smooth electronic signing experience while keeping you competitive.
Streamlined compliance
Without proper opt-in/opt-out flows, your organization is at legal and reputational risk. SMS notifications for document signing in the US and Canadian markets must comply with regulatory requirements including TCPA, CASL, and CTIA.
OneSpan Sign’s multi-channel notifications facilitate out-of-the-box SMS compliance to help save time navigating regulatory details and accelerate deployment.
Built for a range of use cases across industries
Banking
Loan applications
Account opening
New account onboarding
Credit card applications
Mortgage agreements
Insurance
Policy issuance
Renewals
Life insurance policies
Claims
HR & Staffing
Offer letters
Policy acknowledgements
Healthcare
New patient intake forms
Telehealth consent forms
Clinical trial enrollments
Real estate
Lease agreements
Maintenance authorizations
Legal
Mediation agreements
Class action lawsuits
Mass tort lawsuits
Retail
Point of sale agreements
Buy now, pay later agreements
SMS notifications for signing workflows FAQs
- Why does my organization need SMS notifications?
The digital agreements landscape is shifting to mobile-first. Delays hurt revenue, and critical documents contend with a slew of other emails. SMS notifications are opened more consistently and acted on more quickly. Learn more about how multi-channel notifications are redefining digital agreement turnaround.
- Can I use both SMS and email?
Yes, you can use both SMS and email notifications simultaneously. OneSpan Sign's multi-channel approach allows you to strengthen your email outreach with SMS alerts, ensuring maximum reach and engagement.
- Can I send automated reminders if my customer doesn't sign the agreement?
Yes, OneSpan Sign's multi-channel notifications include automated reminder capabilities. You can set up automatic follow-up messages via email and SMS when agreements remain unsigned after a specified timeframe.
- How do SMS notifications improve document signing completion rates?
SMS notifications have a 98% open rate with 90% of messages read within 3 minutes, compared to email's 42% average open rate. This instant visibility means signers are more likely to see and act on signing requests promptly, reducing abandonment and eliminating the need for costly follow-up reminders.
- How can my organization ensure SMS notifications or signing workflows are in regulatory compliance?
Proper opt-in/opt-out flows are vital for high assurance industries to avoid legal and reputational risk. OneSpan Sign’s multi-channel notifications facilitate out-of-the-box compliance in the US and Canadian markets with TCPA, CASL, and CTIA.
- How can I get started with OneSpan Sign?
Contact our team to learn more about how to implement OneSpan Sign multi-channel notifications in your business.
Interested in how multi-channel notifications can super-charge your signing workflows?
