eSignLive names new Senior VP, Service Operations
Montreal, QC, December 7, 2011- Silanis, the leader in enterprise e-signature solutions with the largest e-signature deployments, is pleased to welcome Susan Hutt as Senior Vice President, Service Operations. In this newly created position, Hutt will ensure an integrated “one face to the customer” approach for Silanis’ e-Sign Enterprise Platform™, including Professional Services, Cloud Operations and Customer Support. Through her experience, Hutt will build a world-class services organization to provide the highest levels of service to Silanis customers and partners worldwide.
“This new role is an essential part of our corporate strategy to provide the best experience ever for our customers and partners,” said Tommy Petrogiannis, Silanis founder and president. “Adding Susan’s senior-level experience to our team positions us to continue defining and delivering the services and best practices that ensure our customers’ success.”
Hutt brings over 25 years of services and leadership experience in the software industry as well as in insurance, a strategic growth market for Silanis. Her background and expertise will contribute to ensuring scalable and reliable operations that manage millions of transactions. This role is strategic for the company as e-signatures are considered a foundational, enterprise-level technology that can be used as a shared service to provide greater value across multiple business units, as mentioned in the November 2011 Forrester Research report, “What to look for in e-signature providers: Segment e-signature use cases to help in your selection” .
Silanis is the most widely used e-signature solution in the world, processing over 600 million documents annually. Since the company was founded in 1992, our solutions have strengthened the business processes of thousands of organizations including 3 top North American banks, 5 of the top ten insurance companies and the entire US Army, among others. Companies and government organizations around the globe depend on Silanis to accelerate business transactions, improve customer experience and reduce costs while improving compliance with legal and regulatory requirements. Silanis’ on-premise, cloud and SaaS e-signature solutions eliminate manual, paper-based processing and enable e-commerce and e-government transactions to be electronically executed from start to finish.