Transforming Customer Experience Through Security

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Raiffeisen Italy modernized their authentication system to comply with the revised Payment Services Directive (PSD2). As part of that initiative, Raiffeisen Italy introduced a mobile app that authenticates and secures users, and secured the app with mobile app shielding.


In this case study, you will learn how the bank:

  • Complied with the PSD2 requirements for Strong Customer Authentication, Dynamic Linking, and Replication Protection
  • Used their compliance initiative to innovate and improve the customer experience
  • Sees the mobile app as providing a high level of security and usability
  • Experienced high adoption of mobile authentication, with Touch ID and Face ID