Analyst Report

BMO: Digital Transformation in Personal Banking


Celent-analista relatório onespan

BMO is the 4th largest bank in Canada and among the 10 largest banks in the US. This is the story of the Bank of Montreal's digital transformation initiative, using eForms and e-signature to offer a completely digital and mobile customer onboarding experience. What makes this case study unique is the analyst view into the bank's enterprise-wide, shared services approach to e-signature. Packed with metrics and best practices, this Celent report offers unique insights for IT, business, and compliance stakeholders:

BMO Implementation Insights for CIOs

Learn how the bank:

  • Used a "fit-for-purpose" approach combining Agile and Waterfall methodologies
  • Went live in under 12 months with a full national roll-out across 940 branches
  • Managed the scope of the initiative through a shared services approach (see architecture diagram)
  • Is expanding to commercial banking, wealth management, capital markets, internal functions


BMO Insights for Business Stakeholders

Learn how the bank:

  • Improved customer experience with new account openings in <8 minutes
  • Cut number of forms from 44 to 26; workflow steps from 25 to 13 (see workflow diagram)
  • Will save US$98M/year once all products are converted to e-signature


BMO Insights for Compliance & Legal

Learn how the bank:

  • Achieved an 80% efficiency ratio with audits
  • Cut scanning errors by 92%, missing files by 66%
  • Reduced manual burden on audit/compliance teams

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