E-Signature Leader eSignLive Adopts Innovative Approach to Customer Relations
Silanis believes in doing more for its customers than just reacting when support issues arise. As of January 2008, its new Customer Advocate Team will proactively work with customers to optimize their e-signature implementations.
Montreal, QC January 22, 2008 - Leading electronic signature provider Silanis Technology is proud to yet again raise the customer support bar, with the introduction of a Customer Advocate Team to proactively address customers' long-term needs. "The Customer Advocate Team is all about building and sustaining positive relationships with our customers," said Antoine Muscari, the team's director. "The customer advocates are professionals who continuously promote customers' needs within Silanis," he said. "This team reflects our commitment to continually improving our quality of customer service." The dynamic team will inquire about customers' future needs, offer deployment and configuration recommendations when appropriate, and regularly share customer feedback with the appropriate Silanis department. Traditional customer support focuses on resolving issues as they occur. In contrast, customer advocacy focuses on building better relationships with customers, long-term. To help customers plan and maintain their deployment of Silanis solutions, the Customer Advocacy Team will create detailed customer profiles, offer regular proactive contact, keep customers apprised of Silanis software upgrades and releases, and facilitate two-way communication with Silanis. As a result, Silanis customers will benefit from faster issue resolution, improved planning capability, and products that align even more closely with the needs of the user community. With so many Fortune 500 companies using Silanis' solutions as part of their mission-critical applications, and expecting the best value for their investment, Silanis will continue to offer exceptionally responsive customer service, through this team and at all levels of the company.
Founded in 1992, Silanis Technology Inc. is the largest and most experienced provider of electronic signature solutions. More than 1,400 government and commercial organizations, representing two million users, depend on Silanis' solutions to accelerate operations, improve service and reduce costs.
The company's solutions not only eliminate the inefficiencies of paper; they provide reliable and auditable business records needed to demonstrate compliance with applicable laws, standards, regulations and policies.