Customer Support

Tokyo, Japan

The future of work is flexible, and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic, and we are embracing work flexibility. Many positions and locations will provide you with the choice of in office work, distributed or hybrid. We collaborate with each employee to develop their preferred work environment.

OneSpan is looking for a Customer Support to join our team in Tokyo ().

At OneSpan, you’ll be part of a team that enables more than 10,000 organizations around the world deliver trusted digital agreements and transactions. Your contribution will help us to push the boundaries of what’s possible to improve the security and lives of millions of people around the world. In short, what you do here matters.  

This position is open to candidates who have their residence in Tokyo, Japan.


  1. Provide first level customer support service to customers
  2. Investigate and understand problems faced by customers
  3. Troubleshoot and provide problem resolution if available
  4. Escalate problems to product specialist if necessary 
  5. Provide timely update to customers on the ongoing troubleshooting status



  1. Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
  2. Minimum of 2 years working experience in information security software and in a customer support role
  3. Basic understanding of different mobile technologies, operating systems, cloud computing and others
  4. Working knowledge in programming languages such as C/C++, Java and REST
  5. Basic knowledge of information security fields such as strong authentication, digital signature, access control, mobile security and others will be advantage
  6. Excellent social skills and team player



We offer you the opportunity to be part of a world of trusted digital interactions and agreements.

You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends, which inform and help your work. If you want to join a team that helps organizations to accelerate their digital transformations by enabling secure, compliant, and refreshingly easy digital customer agreements and transactions, we like to meet you!

We know it takes people with a diversity of perspectives, ideas, and culture to make our company succeed. We are committed to building a community of belonging and meaningful connections. Likewise, we also believe that hiring the best talent will lead to the creation of better products and services.

OneSpan is an Equal Opportunity employer, for more information please visit our Privacy Center.

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