Sales Operations Specialist

Chicago, US

The future of work is flexible and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic and we are embracing work flexibility. Whenever possible, you can choose when you wish to come into the office and when you wish to work from home and get to enjoy the benefits of both worlds. 

The Sales Operations Specialist will be assisting our VP of Global Sales Operations and Customer Success on the execution of our customer facing GTM model. Some of the responsibilities include reporting and analysis, as well as system and process documentation and training to ensure smooth operation across the company. This individual will also be a key contributor in optimizing and customizing Salesforce as needed to promote growth and development.

Key Responsibilities: 

  • Create executive reports for the SVP of Sales, VP Global Sales Operations and Regional Sales Leaders (using, Tableau & Clari).
  • Create and maintain documentation on processes for all customer facing organization, including updates to processes and key sales tools.
  • Bridge OneSpan organizational needs of SFDC from a sales, order admin, fulfillment, rev rec, marketing, and a main interface point to our CIO, systems teams and SVP of Sales & VP of Global Sales Operations
  • Understand how Sales uses (SFDC) (Field Sales, Customer Success, Order Admin, etc.). This includes understanding the local variances.
  • Own and drive improved data quality in SFDC.
  • Train and contribute to enablement for the sales organization on all sales tools.
  • Identify Process KPIs to monitor.
  • Keeping abreast of new Salesforce features and functionality and providing recommendations for process improvements.
  • Document process flows and work various departments to improve and enforce business processes
  • Learn OneSpan products and understand the differences in provisioning/fulfillment processes around them.
  • Take responsibility for the license allocation, usage reporting and adoption ot secondary sales tools (e.g. LinkedIn Sales Navigator, ZoomInfo)
  • Assist in testing any developments or changes on the SFDC environment
  • Work with the training team on training material for onboarding new employees
  • Promote SFDC best practice adoption

Minimum Requirements:  

  • Bachelor’s degree in business, Computer Science, Information Systems, Engineering or related scientific or technical discipline.
  • 4+ years of professional experience, preferably in operations, business intelligence, or other equally rigorous and quantitative positions.
  • At least 2-3 years of total hands on experience with Salesforce and Clari.
  • Strong technical and development knowledge of (SFDC) and SOA integration.
  • Strong communicator who can work effectively in a collaborative but deadline-driven environment and can effectively adapt to changing technology and apply it to business needs.
  • Able to convey complex information to non-technical stakeholders.
  • You have experience working with and influencing decision-makers and executive leadership in the past.
  • You’re a creative problem solver who identify problems unilaterally and recommend effective plans of action.
  • You get excited by working with data, measuring performance, and making objective decisions based on quantitative and/or deductive reasoning.
  • You have experience crafting results in an independent role.
  • You’re able to work independently, take initiative, and remain flexible in an ever-changing environment.



About Us:

We offer YOU the opportunity to protect the world from digital fraud. You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends, which inform and help your work. If you want to join a team that helps organizations secure their digital transformation, we want to “meet” you!

We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed. We are committed to building a community of belonging and meaningful connections. We also believe that hiring the best talent will lead to the creation of better products and services.

OneSpan is an Equal Opportunity employer, for more information please visit our Talent Acquisition Privacy Center

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