Solution Engineer

Tokyo, Japan
The Solution Engineer is responsible for managing all technical aspects of OneSpan’s relationship with our customers. He or she will work closely with the sales team in Japan to win businesses from new customers and increase sales from existing customers. The Solution Engineer's role will cover three aspects in the sales cycle – providing technical service before sale, providing professional service as part of sale and providing customer support after sale. The Solution Engineer is tasked to ensure customer satisfaction and strengthen customer relationships.


Pre-Sales Job Responsibilities

  • Meet and present customers with complete suite of OneSpan solution
  • Showcase and demonstrate OneSpan products during customer visits or security exhibitions
  • Understand and analyse customer needs and propose solution using OneSpan products
  • Prepare and deliver Proof of Concept using OneSpan products to meet customer needs
  • Response to Request for Information or Request for Proposal
  • Assist sales managers to qualify prospective leads and close sales opportunities
  • Liaise with product managers to close product feature gaps required from the Japanese market
  • Identify and equip technology partners or system integrators with knowledge of OneSpan products
  • Function as Subject Matter Expert on OneSpan Sign solution


Professional Service Job Responsibilities

  • Manage project timeline and milestones with customers
  • Organise project workshops and product training with customers during project kickoff stage
  • Provide technical consultancy and product support to customers during project implementation phases
  • Prepare project documentation such as Design Specification, Sequence Diagram and etc
  • Collaborate with project manager or steeling committee in customers side


Post-Sales Job Responsibilities

  • Provide first level customer service to customers
  • Investigate and understand problems faced by customers
  • Troubleshoot and provide problem resolution if available
  • Escalate problems to product specialist if necessary
  • Provide timely update to customers on the ongoing troubleshooting status


Job Requirements

  • Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
  • Minimum of 3 years working experience in information security software and in a customer-facing role
  • Basic understanding of different mobile technologies, web development, operating systems, cloud computing and others
  • Working knowledge in Android, Java, C/C++ and .NET programming languages
  • Practical knowledge of information security fields such as strong authentication, digital signature, data encryption, access control and others
  • Excellent social skills and team player
  • Fluent in both oral and written English, on top of Japanese