Solutions Engineer

Sydney, New South Wales, Australia

The future of work is flexible and so is OneSpan. Our teams have proven that they are able to achieve their goals together while being apart throughout the global pandemic and we are embracing work flexibility. Whenever possible, you can choose when you wish to come into the office and when you wish to work from home and get to enjoy the benefits of both worlds. 

OneSpan is looking for a Solutions Engineer to join our team in Sydney. The Solutions Engineer is responsible for managing all technical aspects of OneSpan’s relationship with our customers. He or she will work closely with the sales team in Australia to win businesses from new customers and increase sales from existing customers. The Solutions Engineer roles will cover three aspects in sales cycle – providing technical service before sale, providing professional service during sale and providing customer support after sale. 

Pre-Sales Job Responsibilities

  • Meet and present customers with complete suite of OneSpan solution
  • Showcase and demonstrate OneSpan products during customer visits or security exhibitions
  • Understand and analyse customer needs and propose solution using OneSpan products
  • Prepare and deliver Proof of Concept using OneSpan products to meet customer needs
  • Response to Request for Information or Request for Proposal
  • Assist sales managers to qualify prospective leads and close sales opportunities
  • Liaise with product managers to close product feature gaps required from the market
  • Identify and equip technology partners or system integrators with knowledge of OneSpan products
  • Function as Subject Matter Expert on OneSpan cloud services offering

Professional Service Job Responsibilities

  • Manage project timeline and milestones with customers
  • Organise project workshops and product trainings with customers during project kickoff stage
  • Provide technical consultancy and product support to customers during project implementation phases
  • Prepare project documentation such as Design Specification, Sequence Diagram and etc
  • Collaborate with project manager or steeling committee on customers side

Post-Sales Job Responsibilities

  • Provide first level customer service to customers
  • Investigate and understand problems faced by customers
  • Troubleshoot and provide problem resolution if available
  • Escalate problems to product specialist if necessary
  • Provide timely update to customers on the ongoing troubleshooting status

Job Requirement

  • Bachelor or Master degree in Computer Science/Information Security/Information Technology or equivalent
  • Minimum of 5 years working experience in information security software and in a customer-facing role
  • Basic understanding of different mobile technologies, web development, operating systems, cloud architectures and others
  • Working knowledge in Android and iOS operating systems
  • Strong presentation skills
  • Past experience in Java, C/C++, SOAP and REST programming languages
  • Practical knowledge of information security fields such as strong authentication, biometric technologies, digital signature, data encryption, access control and others
  • Familiar with fraud prevention and risk analytics technologies
  • Excellent social skills and team player
  • Fluent in both oral and written English


About Us:

We offer YOU the opportunity to protect the world from digital fraud. You hold significant responsibility and accountability; your work makes an impact. We move quickly to stay on top of the latest technology and industry trends, which inform and help your work. If you want to join a team that helps organizations secure their digital transformation, we want to “meet” you!

We know it takes people with a diversity of perspectives, ideas and culture to make our company succeed. We are committed to building a community of belonging and meaningful connections. We also believe that hiring the best talent will lead to the creation of better products and services.

OneSpan is an Equal Opportunity employer including Disability/Veterans, for more information please visit our Talent Acquisition Privacy Center

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