Recorded on: January 18, 2022
Speakers:
- Karen Oakland, VP Financial Services, Smart Communications
- Rahim Kaba, VP Product Marketing, OneSpan
As the paper era continues to wind down, banks and lenders are racing to eliminate inefficient and manual processes and replace them with fully automated and digital ones. Financial institutions need to determine which digitization projects to accelerate in order to address changing consumer behaviors and preferences, and the technologies that will help them address these changes.
In this webinar, experts from OneSpan and Smart Communications reviewed the top trends that will shape the digital forms and agreements landscape in 2022. They provided guidance on how innovative banks and lenders are driving better omnichannel experiences to not only improve customer acquisition, but also ensure long-term ‘sticky’ relationships.
Trends included:
- “Humanizing” the experience with a blend of human and digital features that provide high-touch interactions in remote channels
- Increasing personalization of the digital customer journey, including more intelligent forms-based processes that reduce friction
- Changing financial regulations and standards that will act as a catalyst to create more permanent advances in the use of technology
- Verifying customer identities for remote high-value and high-risk processes, such as account opening and loan origination