Setting up a new account, applying for a loan, or making account changes shouldn't feel like a hassle. Too often, the process is time-consuming with multiple steps, document uploads, and back-and-forth emails. Customers end up frustrated by the complexity and organizations spend time and resources on manual tasks that slow things down.
It doesn't have to be this way. Introducing OneSpan's digital account opening solution for fast, efficient, and seamless account opening. Here's how it works.
Account opening processes, such as this loan application, start with a form. With OneSpan Smart Forms, customers are guided through an interactive form, which is designed to capture information faster and more accurately. As the applicant adds information like name, income, and contact details, the form adapts, asking only relevant questions.
Once customers' information is captured, their identity can be verified before processing the application. Using OneSpan, they choose their preferred type of ID document and follow the prompts, capture an image of their government-issued ID, and take a couple of selfies, processed in seconds. With the application steps complete and their identity verified, it's time to review and sign the loan application.
The document is dynamically generated based on the information captured in the previous steps. Then they are invited to review the agreement and sign in an easy and secure way. They can now review and download the signed documents for future reference.
In just a few taps, your applicant has completed their loan application. No paperwork, no waiting in line, and no hassle. With OneSpan, you can elevate your customer experience by making key processes like onboarding, account opening, and loan applications seamless, secure, and efficient.
This streamlined approach leads to faster approvals, reduced paperwork, and more satisfied customers.