eSignLive and Equifax Partner to Offer Knowledge-Based Authentication Service with E-Signatures
(MONTREAL) – December 15, 2014 – Leading electronic signature provider Silanis Technology announced today the integration of its e-signature signing service e-SignLive™ with the Equifax identity verification and knowledge based authentication (KBA) solution, eIDVerifier®. Together, e-SignLive and eIDVerifier enable businesses to get documents signed electronically with the added benefits of real-time identity authentication, protecting organizations and their customers from potential fraud-related losses while speeding up business and keeping transactions digital. With the majority of digital business transactions conducted remotely online, there are tremendous benefits to offering customers, vendors and partners the ability to use e-signatures. However, in situations like these, the organization initiating the transaction must know with whom they are transacting, requiring the need to authenticate the signer’s identity. eIDverifier® is an Internet-based service that authenticates an applicant's identity by presenting multiple-choice questions to the applicant that should only be known by that actual person. This patented interactive session leverages a waterfall approach to validating applicant information against multiple data sources and binds the applicant to the identity information entered. User authentication plays a crucial role in electronic signature transactions and the resulting documentation. It can help reduce the risk of repudiation and ensure enforceability of the e-signed record. It also directly impacts customer experience. Executed well, user authentication builds trust and loyalty. Done poorly, it can lead to frustration and abandonment of the electronic process. The integration of e-SignLive with the Equifax eIDVerifier solution provides an enhanced service offering; complements existing user authentication methods built into e-SignLive, including email, SMS and challenge/response questions; and simplifies the verification process by confirming the signer’s identity as part of a secure, real-time process:
- The user information is captured by e-SignLive and submitted to Equifax eIDVerifier;
- The eIDVerifier authentication engine returns a multiple-choice questionnaire compiled from information managed by consumer and business information sources. These questions can include elements from the user's financial history. e-SignLive displays the multiple choice questionnaire to the signer prior to gaining access to the signing ceremony;
- The signer completes and submits the multiple-choice questionnaire.
Once the signer's identity is confirmed, the consumer is able to move forward with the next steps for e-signing an online purchase, contract or agreement. This not only saves the cost of manual verification, but also mitigates risks associated with unknown customers in a faceless environment, experienced in situations like new bank account openings online. “The Equifax eIDVerifier integration with e-SignLive by Silanis improves the online engagement experience for end-users. Our partnership further helps verify a signer’s online identity quickly and easily while saving on costs and reducing the potential for fraud and unauthorized online access,” said Jeff Knott, assistant vice president at Equifax as well as 2015 chairman-elect for the Electronic Signature and Records Association (ESRA). “As more transactions take place online, businesses are looking for secure ways to authenticate customers, providing additional protection from fraud. The integration of e-SignLive with the Equifax eIDVerifier service enables our customers in both the U.S. and Canada to mitigate any potential risks in a timely, cost effective way,” said Tommy Petrogiannis, CEO and co-founder at Silanis Technology. To find out more about this partnership and integrated solution, watch this webcast. To find out more about authentication methods, download the User Authentication Best Practices for E-Signatures Transactions.
About Silanis Technology
Businesses of all sizes choose Silanis Technology when electronic signatures matter. With more than 600 million documents processed every year, e-SignLive™ is the most widely used e-signature solution around the world. Thousands of organizations, big and small, including the leading banks, insurers, credit providers, pharmaceutical and government agencies trust e-SignLive as their platform to make business digital. On premise or in the cloud, e-SignLive delivers the best customer experience while improving legal and regulatory compliance.
The Electronic Signature and Records Association (ESRA) is the premier trade association representing electronic signature and records industry adopters and providers. Founded in 2006, the organization's primary mission is to educate its members and the public on legal, public policy, regulatory and operational issues in relation to the use of electronic signatures and records across various industries. For more information, visit www.eSignRecords.org.
About Equifax Inc.
Equifax is a global leader in consumer, commercial and workforce information solutions that provide businesses of all sizes and consumers with insight and information they can trust. Equifax organizes and assimilates data on more than 600 million consumers and 81 million businesses worldwide. The company’s significant investments in differentiated data, its expertise in advanced analytics to explore and develop new multi-source data solutions, and its leading-edge proprietary technology enable it to create and deliver unparalleled customized insights that enrich both the performance of businesses and the lives of consumers. Headquartered in Atlanta, Equifax operates or has investments in 19 countries and is a member of Standard & Poor's (S&P) 500® Index. Its common stock is traded on the New York Stock Exchange (NYSE) under the symbol EFX. In 2013, Equifax was named a Bloomberg BusinessWeek Top 50 company, was #3 in Fortune's Most Admired list in its category, and was named to InfoWeek 500 as well as the FinTech 100. For more information, please visit www.equifax.com.