National City Bank Improves Customer Service By 50% With Electronic Signatures
Silanis electronic signature software key to success
Montreal, Qc, June 12, 2000 — National City Bank's Private Investment Advisors Resource Center (Cleveland, Ohio) improved its business processes and customer service by more than 50% using a customer relationship management (CRM) and workflow solution featuring Silanis ApproveIt', Silanis Technology Inc. President Tommy Petrogiannis announced today.
The workflow solution, which combines Silanis' electronic signature software with Hyland's document management software, OnBase“, and Siebel's CRM software, sped up processing time so effectively that the Resource Center's serviceable customer accounts grew from 1,000 to 12,000 in under 3 years without requiring a proportionate increase in service personnel.
An overseer of trust accounts and tax-sheltered savings plans, the majority of the Resource Center's documents require written authorization. Prior to implementing the CRM and workflow solution, employees spent almost half their time completing, signing and routing documents manually through the Center's various departments.
"Our employees spent more than 48% of their time either finding files or filling out forms," said Libby Lewis, Senior Vice-president of National City's Private Investment Advisors Resource Center. "With the ApproveIt/OnBase/Siebel solution, we've increased efficiency by more than 50% while maintaining the security of our documents."
By allowing the bank to add handwritten electronic signatures to their electronic documents, ApproveIt accelerated the Center's approval process and enhanced its audit trail. ApproveIt's unique support for multiple signatures and ability to sign separate form sections allowed the bank to securely capture employee signatures on-line, and route the documents internally for additional approval processing.
"Security and automation are two of the most pressing issues facing businesses today," explained Michael Laurie, Vice-president of Alliances at Silanis. "This case demonstrates that ApproveIt offers a complimentary solution that gives customers a competitive advantage."
Linmar Systems, an Atlanta-based supplier of automated data collection, data entry, and data management systems, put together the solution for the bank. "When Linmar suggested that National City Bank use ApproveIt for its signing and approval requirements, I immediately recognized our combined potential," explained Packy Hyland, CEO of Hyland Software. "Teaming up with Silanis was a natural fit for Hyland."
About Silanis
Founded in 1992, Silanis Technology Inc. develops ApproveIt, the industry's first and only multi-signature electronic approval management software. Over 400 organizations use Silanis products in government, business, insurance, medical, and health care sectors, including the US Joint Chiefs of Staff, TRW, Williams Group, Nationwide Insurance, and National City Bank. Silanis software is recognized for its mature feature set, security, ease-of-use, and simple integration.
About Hyland
Hyland Software Inc. develops OnBase®, enterprise-class software that combines the technology of document imaging, electronic document management, COLD, and workflow, in a single integrated application. Hyland is the only document technology vendor to be named to both the 1999 Inc. 500 list of fastest growing private companies in the US and the 1999 Deloitte and Touche Technology Fast 500 list of fastest growing US technology companies. Hyland's OnBase has enabled 1,400 organizations to streamline their work processes and leverage the knowledge of their employees. For more information, visit: www.onbase.com
About Linmar Systems
Linmar Systems specializes in the design and implementation of mission-critical business process automation and document-centric information management systems. We excel at integrating best-in-class automation components, such as automated workflow, imaging and document management, forms processing, document capture, and XML-based business to business (B2B) automation systems with line of business and legacy applications to form unified information management systems. For more information visit: www.linmar.com.