Pivotal Payments Speeds Up Business with eSignLive Cloud E-Signatures

October 1, 2013

MONTREAL, QC, October 2, 2013 – Leading electronic signature provider Silanis Technology today announced Pivotal Payments, a leading North American merchant services provider, has rolled out Silanis’ cloud e-signature platform e-SignLive™ to speed up transactions and decrease the risks of fraud and liability.

In the highly competitive payment processing industry, speed and security are top priorities. Silanis’ ability to process transactions efficiently and securely is what compelled Pivotal Payments to add electronic signatures to its new merchant application process.

Silanis’ cloud e-signature solution was integrated with Pivotal Payments’ electronic application and account management system with minimal effort. Using Pivotal Payments' electronic application, data fields auto-populate and generate a completely accurate document for sales executives prior to e-signature. Sales executives can then trigger an email to the merchant and complete the transaction electronically, rather than physically mailing or faxing the application.

"We want to make the experience for our clients more efficient by simplifying the application and boarding process and have found that using e-signatures has allowed us to do just that," said Pivotal Payments’ Vice President of Corporate Projects, Barry Kwasny.

Adding e-signature capability has resulted in lowered drop-off rates, from 60 percent on paper to 25 percent electronically and mostly eliminated tasks associated with paper processing, including the need to print, courier, review a fax for errors and scan the document back into the system. It’s often here that problems can occur, when documents come back with errors, missing signatures or lose clarity due to fax degradation. Having complete and accurate records is especially important for payment processors that undergo audits by their bank partners.  

“Introducing new processes or technology is always tricky. You have one chance to get it right or risk lessened adoption,” said Pivotal Payments’ Senior Vice President, Canadian Sales, Ross Haider. “With e-signatures, everyone jumped on board and saw the benefits immediately.”

“We’re excited to be working with a fellow Montreal-based company, to help move the payment processing industry forward  and offer better service to merchants looking to get set up as quickly as possible,” said Silanis Technology CEO and co-founder Tommy Petrogiannis.

About Pivotal Payments

Innovative, reliable and affordable, Pivotal Payments is a leading provider and processor of merchant services throughout North America. Pivotal Payments provides to both online and point of sale merchants a variety of services such as debit and credit card processing, electronic check conversion, merchant cash advance programs, loyalty/gift card programs and terminal management solutions. The company provides these services to small and mid-sized retail businesses, mail order/telephone order merchants, e-commerce, chain stores, franchises, restaurants and dealerships. Processing over US $10 billion in annual transactions, Pivotal Payments serves more than 60,000 customers. To learn more, visit www.pivotalpayments.com.

About Silanis

Silanis is the most widely used e-signature solution in the world, responsible for processing more than 600 million documents annually. Founded in 1992, Silanis’ solutions e-Sign Enterprise and e-SignLive enable thousands of organizations, including four of the top 10 North American banks, eight of the top 15 insurance companies and the entire US Army to accelerate business transactions, improve customer experience and reduce costs while improving compliance with legal and regulatory requirements. Silanis provides the most flexible deployment options with its on-premise, cloud and SaaS e-signature solutions, eliminating manual, paper-based processing and enabling e-commerce and e-government transactions to be electronically executed from start to finish. Learn more at www.silanis.com.