3 Vital Issues to Keep in Mind When Deploying Mobile Electronic Signatures

Mary Ellen Power, March 2, 2015

Bringing electronic signature software to smartphones and tablets is becoming more important to businesses, and you need to be prepared to choose the right solution to meet your users' demands. Mobile devices present a variety of interface and user engagement challenges, but a well-designed electronic signature process will simplify contract signing for users and let them work as flexibly as they want.

This flexibility can play a huge role in empowering your workers to get the job done more effectively, but that success will only come if the e-signature solution is intuitive to use. A few of the most important vital considerations when creating an e-signature platform designed for mobile devices include:

1. Convenient authentication

Authenticating a user's identity is a huge priority when completing e-signature transactions, but user verification is a bit tricky on mobile devices. Users tend to be more password-averse on smartphones and tablets because they don't have access to their usual keyboard, and dual-factor authentication is trickier because many people will avoid using passwords that are complex enough to serve as a deterrent. However, smartphones and tablets also give you options for creative, intuitive authentication options. If you can customize authentication to fit mobile devices you can improve authentication without inconveniencing your users.

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2. Effective touch controls

A touch screen can either be looked at as a way to create a more user-friendly interface or a problem. Many touch-based control schemes limit user functionality and get in the way of efficient operations. However, if you are able to create an intuitive touch control, users will feel more comfortable engaging with your system and completing transactions.

3. Keep text concise Small screens will take an already complex process - reading a contract - and make it a nightmare for users. Finding ways to complement the full contract with concise statements that describe what users are agreeing to can make it easier for them to feel more comfortable with signing. A contract can be intimidating enough on its own, but it is even worse if the viewing the text is difficult because it doesn't fit well on a small screen. Making sure your signing process is well optimized to display all relevant text effectively plays a vital role to ensuring your e-signature practices remain viable when ported over to mobile devices.

E-signature technology is emerging as a key way to make contract signing efficient and accessible. Check out our webcast on mobile e-signatures in the enterprise to get all the details you need to make your project a success.