OneSpan Sign Release 11.48: Improved Signing Experience

Duo Liang,

OneSpan Sign version 11.48 was recently deployed to the preview and sandbox environments. In this latest version, we officially retired the classic signing ceremony, optimized the workflow for both sender and signer, allowed senders to add fields before signature blocks, continuously improved the Virtual Room experience, and more. For a complete list of product updates, check the 11.48 Release Note. Also, refer to our Trust Center and find the deployment dates for all our environments.

In this blog, we will explore the new customization options and showcase how these new features could facilitate both the signer and sender experience. Without further delay, let’s get started!

Improved Signing Experience

More Control Over the "next document" Button

Electronic signatures streamline the signing experience and significantly reduce the document turnaround time. However, there are still some scenarios when signers are required to take their time and read the documents thoroughly. In order to accommodate this requirement, OneSpan Sign has introduced a new customization option that only enables the “NEXT” button when signer scrolls down to the bottom of the page.


Note that this is an account level setting and is turned off by default, hence it won’t affect your current experience. If you want to turn on this feature, please contact our Support Team to arrange it.

Display Document Name 

In rare cases when the document name is too long to be displayed at the bottom of each page, the name typically will be truncated with an ellipsis. In order to mitigate this pain point, now when the users hover their mouse over the document name, the full name will still be displayed. 


Electronic Consent Workflow

With the Change Signer feature, the signer can forward the signing responsibility to a reassigned delegate. In these use cases, after the release 11.48, no matter whether the original signer has signed the default consent form, the reassigned signer now will always have to accept the Electronic Consent document. Note that the only exceptions are users who sign via the Personal Certificate Client or a Trust Service Provider.

More Flexible Sender Options

Override Signer’s Language Preference

If you are configuring the transaction language, you may notice that you can’t override the signer’s language setting if the signer has a sender profile and has set up their language preference. While it’s still useful for a sender to be able to specify the language of the emails and signing interface that a transaction’s recipients will see, even though the recipients have specified other languages. 

After release 11.48, a new account level setting “Override Recipient's Preferred Language” has been introduced and allows sender to override signer’s language preference. You can either contact our Support Team or configure via Self-Serve account settings to have the feature turned on at your account.

Handy Access to Pending Signatures

When senders have pending signatures to sign, their sender portal also functions as the signing portal. In this scenario in order to provide a more obtainable way to access the signing ceremony, now a Sign icon appears next to the transaction name, both in their home page and inbox folder. Clicking that icon brings the Sender directly into the Signer Experience for that transaction.



There it is. In this blog, we walked you through the latest updates in terms of the sending and signing experience. If you have any questions regarding this blog or anything else concerning integrating OneSpan Sign into your application, visit the Developer Community Forums. Your feedback matters to us!

Duo Liang is a Technical Evangelist and Partner Integrations Developer at OneSpan where he creates and maintains integration guides and code shares, helps customers and partners integrate OneSpan products into their applications, and builds integrations within third party platforms.