3 Questions Public Sector Organizations Should Ask When Deploying E-Signatures

Mary Ellen Power, February 25, 2015

Electronic signature software solutions can be fairly simple to deploy and use, but organizations that want to maximize the technology will customize and fine tune the signing process to meet their specific needs. This gives them freedom to take a strong foundation offered by a solution vendor and extend its value in a variety of ways. Freedom to customize a solution can be key as e-signature solutions are often most beneficial in industries with fairly unique operational and regulatory demands. This is evident in the public sector, where organizations need to carefully think about how they deploy e-signatures to meet their needs in a cost-efficient way.

With the need for customization playing a key role in maximizing the value of an e-signature investment, there are a few questions public sector organizations should ask before deploying a solution.

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1. Who is the user group?
Public sector entities can use e-signatures for internal processes, to support cross-departmental operations, to interact with business constituents or with the public at large. Within the business and public constituent groups, there are a wide range of demographics that need to be considered. For example, deploying e-signatures to support signing up for a service aimed directly at less affluent members of the community requires a strategy that is fine tuned for users who may not have access to a traditional home computer.

Having a clear understanding of your user group targets will help you adjust the signing process, optimize the application that will be used to host the e-signing process and market the solution effectively.

2. Will sensitive data be involved?
User group analysis will help you answer this question, but you need to dig deep and consider the type of data that will be included in an e-signature. For example, capturing personal information from constituents will require government organizations to carefully secure those files to ensure that information is protected. The type of data involved in the transaction will have a huge influence in how you protect the process.

3. How will it create value?
There are many ways that e-signature technology can generate a return on investment. You need to identify the key value propositions of your specific use case to demonstrate the potential ROI and show constituents that the investment is worthwhile for the government. Transparency is becoming key in the public sector, and being able to clearly demonstrate potential value can help your project hold up to analysis.

Considering an e-signature deployment in government? Check out our webcast on using e-signatures to streamline government processes to see how the technology can pay off for you.