This demo was broadcast at the American Banker DIGITAL BANKING 2022 summit.
As digital transformation continues to redefine business, maintaining exceptional customer and employee experiences is a top priority for financial institutions looking to gain a competitive advantage. OneSpan has partnered with Smart Communications to create a smart digital agreements solution for financial services to simplify the customer experience around new account opening and management.
With a combined smart digital agreement solution from OneSpan and Smart Communications, organizations can digitize and automate the agreement process from initiation to completion. During the application process, SmartIQ™ leverages real-time data and customized approval workflows to power intuitive, interview-style forms and business processes to empower customer-focused businesses to create data-driven interactions throughout the customer journey - from acquisition and onboarding, to management and growth. Direct integration with the powerful digital agreement capabilities of the OneSpan Sign platform simplifies the customer application workflow - from the completion of the agreement, through the e-signature process, to the management of the agreement. The combined solution allows organizations to accelerate agreements and provide a superior level of service to banking customers.
With OneSpan Sign + Smart Communications powering Smart Digital Agreements, financial services providers can:
- Improve completion rates
- Introduce mobile-ready and intelligent “guided” customer experiences that reduce abandonment in application and servicing workflows
- Modernize the experience
- Incorporate experience-driven workflows with conditional logic to capture data and signatures for a more intuitive customer experience
- Save time and reduce errors
- Reduce time to complete complex and lengthy forms, and eliminate Not in Good Order (NIGO) applications