Trusted by healthcare organizations around the world
The Challenge
The healthcare industry has long been arranged around an in-person patient experience that required face-to-face interaction. While waiting to see a doctor, patients complete and submit paper intake forms to the front office team for archiving. The COVID-19 pandemic disrupted this dynamic. Patients became averse to entering hospitals and medical facilities, and solutions such as telemedicine arose as attractive alternatives.
In a landscape of rising demand for remote processes for signed documents, healthcare organizations need digital solutions that meet this demand while also maintaining compliance with patient privacy regulations. These organizations must do more than add a digital touch to existing manual processes. A complete transformation into a paperless workflow, re-designed for the digital channel with a flexible SaaS-based solution, can both enable an exceptional patient experience while safeguarding their data and health information.
Healthcare Use Cases
Electronic Signature
- Patient consent forms
- Physician credentialing
- Claims processing
- Medical records updates
- Vendor onboarding
- Employee onboarding
- E-Contracting
Digital Identity Verification
- Patient onboarding
- Employee onboarding
Authentication
- Secure online account access
- Electronic prescriptions for controlled substances (EPCS)
- Patient portal access
- HIPPA identity protection
Our Capabilities
Automate and secure the digital experience for your patients, employees, and partners
E-Signature
Automate your workflows and capture patient consent with secure, legally binding, and HIPAA compliant e-signatures available anytime, anywhere, and from any device.
Strong Patient Authentication
Secure access to electronic health records (EHR) / electronic medical records (EMR), controlled medications, online accounts, and systems with easy-to-use mobile, biometrics, and hardware authenticators that deliver strong, cost-effective security for remote use cases.
Digital Identity Verification
Leverage digital identity verification services, including ID document capture and facial comparison, for remote onboarding of new patients, physicians, and employees.
Strong Authentication for EPCS
Customize your mobile e-signing app to create a unique, customer experience
How Digital Automation and eSignatures Improve Patient Experiences in Healthcare
With the rise of telehealth and telemedicine, patient experience is top of mind. E-Signatures, digital identity verification, and Intelligent Adaptive Authentication are key technologies that help healthcare organizations streamline processes and verify patient ID during remote onboarding and virtual doctor visits.
Learn about HIPAA compliance, automating signing workflows, and applying invisible security to your remote processes and mobile applications.
Purchasing Contracts Signed in Minutes
This Belgian hospital enabled administrators to e-sign contracts on their smartphones.
Doubled Hiring & Onboarding
This homecare services provider doubled its hire rates without adding new HR staff.
Achieved 99% Customer Satisfaction
Switching to a digital process yielded a 99% customer satisfaction rate with a streamlined signing experience.
What Customers Are Saying
Amazingly easy to use and saves an enormous amount of time signing documents. Paperless solution that actually is paperless — no more filing cabinets or wasted space. No more faxes — saves us an enormous amount of time and money.
Product Review from a User in Healthcare
The sales team is genuinely interested in solving problems and is unmatched to any other vendor I’ve been in contact with.
Pharmaceutical customer
Quick development and deployment. We integrated directly into our project management using OneSpan Sign API. This process was much easier than anticipated.
Integrator for healthcare organization
This is the first time I’ve used e-signature software, and I was surprised how easy it was to get up and running. Everything was fairly intuitive. I also appreciated the ability to e-sign on my smartphone.
Clinical psychologist
A great product for those looking to handle manual eSignatures. Constant upgrade of features, simple interface and willingness to listen to customers for future features. Architecture is superior to others in the market. They have consistently kept the platform stable while adding new features on a frequent basis.
John F
Chief Technology Officer, Mid Market Hospital and Healthcare Provider
Great solution! The ability to easily have the document signed and date stamped regardless of employee location makes notifications and the collection of required forms so much easier for HR and our employees.
Craig F
Director of Human Resources, Mid-market Hospital and Healthcare Provider
Signing outgoing communications via MS Word documents is a snap…we just love it.
Oral and Maxillofacial Surgeon
Try the Demo Health Portal
Join the OneSpan Community and take advantage of our demo health portal. This interactive demo showcases a secure, convenient user experience as well as other features.
In the patient portal, you can request to see a virtual doctor, sign a waiver using OneSpan Sign electronic signatures, and authenticate using Intelligent Adaptive Authentication.
Why OneSpan
Simplified Patient and Physician Experiences
Healthcare organizations around the world choose OneSpan for our proven experience creating and optimizing digital workflows. We understand the challenges of protecting and enabling the digital patient journey and provide the technologies to simplify processes and create an exceptional patient experience.
Secure Digital Customer Journeys
By establishing trust in digital identities, devices, and transactions with best-in-class security solutions, we help you protect against fraud, increase top-line growth, and strengthen compliance as you modernize the customer experience.
Compliance Expertise and Accreditations
Our solutions are built on leading infrastructure services and compliant with HIPAA, ISO/IEC 27001, ISO/IEC 27018, SOC2 Type II, FedRAMP, FIPS 140-2 Level 1 and 2, and other requirements and standards.
Flexible Solutions and Cloud-based Platform
Our solutions are designed to integrate seamlessly with third-party and in-house systems, so you can continue to leverage your existing technology investments. In addition, our solutions make it easy to integrate new and existing tools and technologies to better detect fraud and improve the patient experience.
Customer Commitment and Support
Customers appreciate OneSpan’s industry-leading post-launch support, where we provide ongoing help to fine-tune fraud prevention, increase efficiency, and improve adoption rates.
Resources
Customer Case Studies
Blogs
Analyst Reports
Questions? We’re ready with answers.
OneSpan can help your healthcare organization digitize and secure the patient experience throughout the customer lifecycle.