Retail Banking

Drive growth with secure digital customer experiences.

Trusted by retail banking institutions around the world

RBC Logo
US Bank logo
Standard Chartered logo
Clarien logo

As retail banks and financial institutions strive to improve customer experience, operational efficiency, and regulatory compliance, e-signature, smart digital forms, and other digital agreement technologies will be key components of current and future initiatives. Implementing these technologies allow providers to boost automation, reduce costs and inefficiencies incurred by paper documents, and enable business growth – across the enterprise, geographies, and all channels.

E-Signature Use Cases in Retail Banking

Account Opening

Account Maintenance

  • Account changes
  • Product/service changes
  • Mortgage renewals
  • Disclosure delivery

Other Use Cases

  • Hiring & employee onboarding
  • Vendor contracting
  • NDAs and other legal agreements

Our eSign Capabilities and Functionality for Electronic Documents

Our area of specialization is in high-volume, consumer-facing transactions that often require tightly integrated workflows. We bring 20+ years of experience to ensure a smooth roll-out and rapid adoption by our retail banking customers.


White-labeling & Branding

Fully brand the signing experience, for signed documents,including web pages and emails that signers see, to deliver a trusted experience with high completion rates

 Identity Verification & Authentication

ID Verification & Authentication

Protect your high-value agreements with a wide range of signer identification options, so that you can get documents e-signed with confidence

A hand signing on a mobile device

Live E-Signature

Get digital documents signed in a live virtual room with built-in videoconferencing and co-browsing to drive up customer engagement for paperless processes that require human assistance

A 4 piece jigsaw puzzle with the 4th piece locking into place

Integrations with Salesforce, SharePoint, Workday, and More

Pre-built e-signature connectors for popular business apps that your teams use every day

Customer Testimonial

“[OneSpan Sign] has changed the way we engage our customers and puts customer experience at the centre of performing document signing. SC Ventures led the rapid rollout to production, took the bank along on the journey, and successfully transferred the operations of this innovative platform back into the bank.” 

— Thorsten Neumann, SC Ventures, Chief Technical Officer

What Customers Are Saying

Digital account opening and ID verification is our primary focus. We have a significant roadmap to digitize all account opening, whether that be traditional savings or checking accounts, straight through to applying for a loan or a mortgage or prepping for an investment account.

Clarien Bank logo

Michael Decouto

Chief Digital & Marketing Officer

We started at 70% of all loan account openings having e-signatures, and within a year we were up to 85%, which is where we stayed.


Associate VP for Technology and Operations

Why OneSpan Sign?

Superior Experience

Bring automation to your agreement workflows and streamline signing processes to deliver optimal experiences for your customers and employees – across different channels and use cases.

Global Solution

An enterprise-grade electronic signature solution that scales across geographies with support for Simple, Advanced, and Qualified E-Signatures, multiple languages, and data centers around the world

Strong Electronic Evidence

Vendor-independent audit trails with the use of electronic signature helps you deliver legally binding, admissible, and enforceable digital agreements

Secure Agreements

Bank-grade cloud security, digital signature encryption that guarantees the integrity of your agreements, and strong authentication options

Why the Time Is Right for Remote Online Notarization (RON)
Analyst Report

Why the Time Is Right for Remote Online Notarization (RON)

Many consumers are seeking alternatives to the traditional loan closing ceremony, with about half already indicating they would be comfortable conducting a virtual loan closing using remote online notarization (RON). Download this white paper to learn how to identify a RON provider with mature technology capabilities, and the expertise to evolve as the regulatory environment changes. 

Read the report

Aragon Research Globe: OneSpan is a 2023 Digital Transaction Management Market Leader

OneSpan is named a Leader in The Aragon Research Globe™ for Digital Transaction Management, 2023. The independent report highlights OneSpan's Transaction Cloud Platform offering e-signatures, identity verification, authentication, mobile security, virtual room, and secure vaulting.

Highlights from the report:

  • “As cyber war continues to grow, OneSpan's focus on security and identity will help to differentiate it in the overall DTM Market.”
  • “OneSpan has continued to offer a highly secure DTM offering due to its focus on regulated and compliance-driven markets.”

Questions? We’re ready with answers

OneSpan can help your retail banking institution, credit union, or other business organization securely digitize the execution and delivery of contracts and other types of agreements.