Business Challenge
Reduce customer abandonment & churn and mitigate fraud attempts
Up to 95% customer abandonment due to inefficiencies
Potential customers are actively turning off from sluggish account opening processes.
Identity fraud is at an all-time high
New account fraud and social engineering attacks pose a serious threat to customer confidence as well as loss prevention efforts.
Compliance is increasingly complex
It can be challenging to expedite processes for combatting fraud and addressing compliance with new regulations.
Solutions
Help prevent new account fraud in account opening and lending
Securely & quickly verify identities
Remotely detect manufactured or synthetic identities with multi-layered digital identity verification methods.
Improve the onboarding experience
Integrate e-signature solutions into core account opening processes
Drive process efficiencies and reduce errors
Integrate e-signature with smart digital forms to deliver seamless, personalized experiences.
Provide easy, secure authentication options
Deploy standalone authenticators for any channel, leveraging secure passwordless technology.
Protect against mobile fraud
Thwart attacks against your customers' accounts and mobile devices.
Shield your mobile apps
Defend against the latest security threats and vulnerabilities while preserving the mobile app experience.
Provide Superior Customer Experiences
Personalize your customers' journeys
With OneSpan Sign, you can design automated customer journeys that eliminate pain points and create refreshingly easy experiences that come with the highest levels of security and compliance.
Quickly Verify Identities Remotely
Ensure ID documents are legitimate with digital identity verification
New account fraud and other identity theft crimes continue to challenge banks and FIs. Automated ID document verification and facial comparison enable a customer’s identity to be validated in real-time, whether the transaction takes place online or via mobile.
Ensure the Authentic Applicant is Present
Leverage biometric authentication to verify identities across your digital channels
During the digital account opening process, financial institutions must determine whether the remote applicant is who they claim to be. Best practice is to leverage facial comparison capabilities to extract biometric indicators from a selfie and compare that against the image in an authenticated ID document.
After the applicant has been onboarded, biometric authentication methods can be used to verify known customers using facial recognition and fingerprint scans.
Analyst Report
Gartner Market Guide for Electronic Signature | OneSpan Listed as a Representative Vendor
Get your copy of the Market Guide for Electronic Signature Report to find out why, with compliments from OneSpan.
Download NowProtect against Mobile Fraud
Mitigate fraud with mobile security capabilities
Data breaches, malware, and phishing attacks are fueling the rise in identity theft and third-party application fraud. OneSpan offers comprehensive security capabilities to protect mobile users and applications, including:
- Persistent device identification to bind user accounts to trusted devices and thwart unauthorized attempts to apply for new credit products
- Mobile app shielding and behavioral biometrics to identify and stop automated malware or bot activity
Leverage Digital Audit Trails
Protect your organization with comprehensive audit trails
To prove that a compliant account opening process was followed, financial institutions can capture a full audit trail of exactly what the applicant saw and did during an account opening process – including the identity verification and signing steps.
Digital audit trails prove that the FI carried out all necessary KYC checks and that the applicant intented to be bound by the terms of the agreement. Audit trails provide a complete record of the account opening process and can protect financial service providers against legal or compliance disputes.
Analyst Report
OneSpan Global Mobile App Security Vulnerabilities Report
Find out which types of apps are most susceptible to repackaging attacks—and what industry benchmarks you should use to assess your own level of app protection.
Download NowPeople trust these institutions – and these institutions trust OneSpan
6 benefits of working with OneSpan
1. Provide superior customer experiences
Personalize and automate your processes, to design journeys that eliminate pain points and create refreshingly easy experiences — such as 8-minute account openings.
2. Secure agreements
Leverage bank-grade cloud security, identity verification capabilities, digital signature encryption, and a full audit trail that's completely vendor-independent.
3. A mature, global solution
We offer enterprise-grade capabilities that scale across geographies, with support for Simple, Advanced, and Qualified E-Signatures, multiple languages, and data centers worldwide.
4. A productivity boost—everywhere
E-Signatures, smart digital forms, and configurable workflows reduce processing times and approval cycles. Plus, with strong authentication options, staff can apply their expertise from anywhere.
5. Easy adaptation to change
Your IT teams can rapidly keep pace with the rate of technology change. OneSpan's comprehensive integration philosophy includes microservices, APIs and containers, and a low code/no code, mobile-first mindset.
6. Quality of support
First-class customer support, with a 94% satisfaction rate for Quality of Support on G2 Crowd, and a Net Promoter Score of 83, compared to DocuSign’s score of 71.
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Our solution portfolio supports secure, simple end-to-end experiences for your clients. Find out how.
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