Best Practices for Deploying E-Signatures to the Bank Branch
As part of the research methodology for this paper, OneSpan interviewed business and IT stakeholders from U.S. Bank, BMO, RBC, OneMain Financial, a top 4 bank, a top 50 bank, ARGO Data, and more.
In this white paper, you will learn how to:
Select the right product to start with: Approach this through a data-driven exercise.
Involve the right stakeholders: Nine people will be critical to the success of your project.
Visualize the transformation: To gain buy-in, provide a clear understanding of what a signing ceremony is and how it can improve CX.
Focus on the MVP: Start simple and build out additional functionality in increments.
Work with your existing infrastructure: There are only 4 baseline components required to support e-signature in the bank branch.
Prepare deployment: Recommendations for the QA environment, pilot and progressive roll-out.
Support change management: Staff must learn a new way of doing business – which may surprise some as the bigger challenge.
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